Activating Licence on a New Computer

Hi!

Recently my old computer died (luckily I backed up my data) and then got a new computer. I installed Scrivener on to it. I put in my licence key and it wouldn’t work. I copied it directly from the email and also the username associated with it. I am unsure of how to forget a computer that doesn’t work anymore. Is there anyway around this?

Sorry if this had been answered before, but I did have a look and people had previously said to enter in the licence key and it should work. This has not been the case for me.

Thank you.