After latest update, can't launch the program.

I ran the in program upgrade and got the following error (see image attachment).

Uninstalled completely, including deleting the program files/scrivener folder, reinstalled, and had the same error. I tried launching sxstrace.exe, but don’t see how it’s useful.

Please help! :slight_smile:

scrivener capture.JPG

Okay… I used sxstrace to save an error log, in case that’s helpful.
2012-06-19.txt (7.46 KB)

Have you tried reinstalling the C++ redistributable library?

microsoft.com/en-us/download … px?id=5582

Thanks! I have now. Worked a charm. I found another thread with a similar problem and finally had a chance to give it a try. Oddly enough, when I searched on the problem description in the forum search, nothing came up that matched it.

Thanks again!