Beta 026 Crashing Constantly

I’m not sure what the cause is, but Scrivener has crashed about four times in the past twenty minutes. All I’ve done is created a new blank project, imported a chapter from an RTF, and am deleting extraneous characters in a line of Japanese text (most of the document’s in English). If anyone knows what could be causing it or what I could do to find out, I’d be grateful.

Could you provide us with a little more information to help you?

It would be helpful to know what OS you’re running ie Windows 7 Vista etc… Also are you running other software at the same time as using Scrivener? Does an error message pop up when the program crashes?

I’m running Windows 7 Home Premium. HP Pavilion dv7 Notebook, AMD Phenom II N850 Triple-Core Processor 2.20 GHz, 4GB RAM (3.74GB usable), 64-bit OS. Other programs open: Firefox, Windows Media Player, Chrome, Microsoft Works, Notepad, and Adobe Reader. Everything’s the same tonight, and yet Scrivener refuses to crash now that I’m trying to recreate the error - of course! If I remember right, I just got a generic message saying Scrivener had encountered a problem and was being closed.

If it happens again, is there any sort of error log I can access for you? I’d like to be of some use - this program promises to be remarkable! Especially now it’s decided it doesn’t need to crash every few minutes. :smiley:

It’s happening to me too. No work lost, but it’s screwing with my CampNaNo focus

I’m running Windows 7 professional and it was fine until last night. I thought it was something I was doing, but it’s fairly random.

Here’s the error report for the last time it happened.

Faulting application name: Scrivener.exe, version:, time stamp: 0x4e157094
Faulting module name: QtGui4.dll, version:, time stamp: 0x4e1504b3
Exception code: 0xc0000005
Fault offset: 0x0017d5d6
Faulting process id: 0x267c
Faulting application start time: 0x01cc4274123997c6
Faulting application path: C:\Program Files (x86)\Scrivener\Scrivener.exe
Faulting module path: C:\Program Files (x86)\Scrivener\QtGui4.dll
Report Id: 4fce5e7c-ae6e-11e0-9089-001e33291e50

I’m sorry you’re getting crashes! Logs would be helpful, yes, along with a description of what you were doing at the time the crash occurred. Even though it may seem random, we may be able to work out what train of actions causes Scrivener to crash, and if we can do that it will be much easier for Lee to fix. Please also let me know which beta you’re using–since 026 overlaps with 025 and came out so shortly after it, I know both are still in use.

To grab the crash report generated by Windows

  1. Open the Control Panel and choose Administrative Tools (under System and Security if you’re viewing categories)
  2. Open Computer Management
  3. In the tree view, select System Tools\Event Viewer\Windows Logs\Application
  4. In the window on the right, you should see a list of reports Information, Error, and Warning. Group these by date and sort by level, and then look for any errors that occurred at the time of your crash–the source column should say something like “Application Error” or “Application Hang”. Selecting any one should show you the details in the lower part of the window; you can also double click to open it in a new window. Make sure that “Scrivener.exe” is referenced in the description of the error, and then use the Copy button to send the contents to your clipboard (if you get an option, choose “copy details as text” rather than “copy table”).
  5. Paste the crash details in a post here, with your description of the crash.

Thank you!

Was it the one bug with the corkboard? I thought that was fixed, though?

One thing you might want to try is to uninstall any previous versions before installing the new one. Installing over an old copy has been known to cause weirdness.

(Although I did have Scrivener crash Steam, but that’s another story for another thread. :mrgreen: )

It’s a built-in alarm! We’ve boosted Scrivener’s awareness to help you stay on task by immediately killing any games you try to sneak in during writing. :stuck_out_tongue:

Scrivener! So good it won’t let you procrastinate!