Blacklisted serial number, support not answering

I’ve checked with the help desk software, and we don’t have any record of your messages at the email address you use here on the forum—just an old message from a year and a half ago. Something must be getting blocked somewhere at a level we’re not seeing (we do check our spam filter for false positives).

Whatever the case, I recommend creating an account in the help desk software, if you haven’t already, and creating a ticket that way, since email seems unreliable.

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