I’ve checked with the help desk software, and we don’t have any record of your messages at the email address you use here on the forum—just an old message from a year and a half ago. Something must be getting blocked somewhere at a level we’re not seeing (we do check our spam filter for false positives).
Whatever the case, I recommend creating an account in the help desk software, if you haven’t already, and creating a ticket that way, since email seems unreliable.