Bought two licenses and only one is working...

Hello, I am hoping one of the Moderators can help?

When I bought Scrivener I changed the quantity to 2 (as I was buying one for myself and another license for a friend), yet only one Serial Number was given. When my friend tried to activate her trial version (which she already had) it would not let her activate (even though she used my name as the user name).

What are we doing wrong???

I’d contact L&L… I think it’s