Brand New User. Crashes when converting from Docx? WT

My writer friend recommended this program, I looked it up, bought it and upon first trying to convert, it was greyed out. Then, I found it wasn’t when in the tutorial, but then it crashes when trying to convert it. What’s up?

Hi

Can I ask how you are attempting the conversion?

The Scrivener procedure for conversion is to import a file into the Binder using the menu item: Files/Import files and then choose the file to import. As it is a word file, it has to be imported into the Draft section of the Binder.

Ray