I can see them, but when I click on them, I get an error message saying it cannot access them. This is after I first try to open a normal scrivener project file I haven’t used in a couple of weeks, and it says there’s a binder conflict and recovered files will be placed at the bottom of the binder, and then it turns out all the newer content is entirely missing. So all the work I’d done in I don’t know, a couple of weeks, does not exist.
Hello Claudia. I’m sorry you’re having issues accessing the backup files.
That is likely because Scrivener compresses the backups into ZIP files by default. You’ll need to have your PC extract those ZIPs first.
In the Scrivener 1 for Windows manual, the process for safely accessing backups is outlined in §6.11.4 of the manual.
If you are using Scrivener 3 for Windows, then please refer to §5.2.3 for the steps to safely access your backups. The Scrivener manual can be accessed in PDF from Scrivener’s Help menu.
In case you are unable to access the manual, we also have this Knowledge Base article with the steps for accessing backups.
If you run into any questions with that, please let me know.
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Alternatively to Ruth’s post:
Are you using dropbox (or any other cloud service) as a mean of backup ?
(The description you give of your issue somewhat matches what is often reported in such cases…)
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