Cannot Upgrade

[Olivia]

Upgrade not working.

1. Email address entered - Check
2. Confirmation - Check
3. Go to Check for Updates - install 2.0
4. Drag Icon to Applications

Result - no upgrade… still showing version - 1.54

Help

[nom]

Since it is the holiday season, you will probably get a faster response by emailing support.
There is a link here literatureandlatte.com/support.php
(not sure if OK to post email in the forum - those email-harvesting spam bots are everywhere)

EDIT: just read the note at the top of the page I linked to. Seems by posting here you are doing exactly what Keith et al requested. Here is the message:

Notice: Literature & Latte customer support will be closed from 20th December 2010 to 3rd January 2011 for Christmas and New Year. The web store will remain open and we will do our best to reply to all messages sent to us over the Christmas period as soon as possible in the New Year. In the meantime, please consult the resources below for help and feel free to post on the forums where other users may be able to help you. If you have an urgent concern, click here (we still cannot guarantee a reply over the Christmas period but will try to look at urgent e-mails and answer them sooner). Merry Christmas and happy New Year to all Scrivener users.

[MimeticMouton]

Just to clarify, are you upgrading from 1.54 to 2.0 via the “update notice” in 1.54? If so, that’s not actually downloading 2.0, which may be your problem. Go directly to the L&L main page and click “Download Scrivener” there and do the install.