Can't activate Scrivener

I’ve used Scrivener for years. Recently malware forced me to completely wipe the computer and start from scratch. I had bought Scrivener from Amazon, so I went to my purchased software and followed the directions to download Scrivener. When I went to the page to activate Scrivener, it would not accept the code from amazon. I know it is the correct code, I used it a couple of years ago when I bought my present computer.
Suggestions?

I think you should contact the Literature and Latte helpdesk directly for this.

scrivener.tenderapp.com/help/kb … et-it-back