# Can't comment, can't snapshop, view keeps changing! **URL:** \ **Category:** Scrivener for Windows\ **Tags:** bug, text-editing, interface\ **Created:** [March 24, 2026, 6:38pm UTC](https://forum.literatureandlatte.com/t/cant-comment-cant-snapshop-view-keeps-changing/153393 "2026-03-24T18:38:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![strontiumtom](https://forum.literatureandlatte.com/letter_avatar_proxy/v4/letter/s/6bbea6/32.png) [@strontiumtom](https://forum.literatureandlatte.com/u/strontiumtom)\ **Post date:** [March 24, 2026, 6:38pm UTC](https://forum.literatureandlatte.com/t/cant-comment-cant-snapshop-view-keeps-changing/153393/1 "2026-03-24T18:38:14Z")
Hi all, Have been using Scrivener over a year now with no issues. Just went to work on a project, am unable to make comments, take snapshots and the drop down menus for the toolbar have randomly changed to floating mid-screen. Can anyone help? Thanks! ---
**Author:** ![AmberV](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/amberv/32/13021_2.png) [@AmberV](https://forum.literatureandlatte.com/u/AmberV)\ **Post date:** [March 24, 2026, 6:56pm UTC](https://forum.literatureandlatte.com/t/cant-comment-cant-snapshop-view-keeps-changing/153393/2 "2026-03-24T18:56:06Z")
The first thing to check is whether a new test project has these same issues. I would suggest trying with the “Blank” template, as that is the simplest possible starting point. After that, if this also has problems, a quick reinstall [from a fresh download](https://www.literatureandlatte.com/scrivener/download) is a routine troubleshooting step. If you have customised Scrivener a great deal, be sure to back up your settings first, via the `Manage...` button in the lower left of the Options window. ---
**Author:** ![strontiumtom](https://forum.literatureandlatte.com/letter_avatar_proxy/v4/letter/s/6bbea6/32.png) [@strontiumtom](https://forum.literatureandlatte.com/u/strontiumtom)\ **Post date:** [March 24, 2026, 7:06pm UTC](https://forum.literatureandlatte.com/t/cant-comment-cant-snapshop-view-keeps-changing/153393/3 "2026-03-24T19:06:03Z")
Thank you! Will try that now