Can't upgrade - Not on Leopard

First it’s a GREAT program and I love it.

However, I am unable to upgrade to 1.10. I have not upgraded to Leopard. I’m on a Macbook. Let me know if you need any other information.

The error message I receive is below:

Update Error:
Scrivener does not have permission to write to the application directory! Are you running off a disk image? If not, ask your system administrator for help.

Okay - computer illiterate here. I’m the “administrator”. Help!!

This is also my first post so hopefully I’m doing this correctly if not, please advise. Thanks.

Perhaps you could try loading the app from the dmg (disk image). Then just enter your serial number when asked for it.

As I understand it Scrivener uses the Sparkle system and to the best of my knowledge it does not upgrade beta versions to full versions - or for that matter full versions to the later beta versions. It will not upgrade Full 1.10 to beta 1.11.

Try a new install and all should be OK.

If a panel opens asking for authorisation just provide the information - ie password.


Hmm, by the sounds of it, this is permissions issue rather than anything to do with the betas.

I’m afraid that this is an issue on your particular machine rather than an issue with Scrivener, so it’s a little difficult for me to help, but here are some things to try:

  1. Log out and log back in and try again (or restart).

  2. If the problem is with the automatic update, try downloading Scrivener from the product page at Next, drag the copy of Scrivener in your Applications folder to the trash and then do a clean install of Scrivener from the downloaded DMG. (Note that the copy of Scrivener on the DMG on the product page is the most recent updated version.)

  3. If the above don’t work, try using Disk Utility (in Applications/Utilities) to Fix Permissions, then try again.

Hope something there helps. Thanks for your kind words about Scrivener.


It seems to be a problem with the automatic update. I was able to download from the website. The program opened fine and my work is all there. Thanks for the assistance.

Now for the really dumb question. I did tell you that I’m computer illiterate, didn’t I?

When one downloads the program and receives the message to copy the disk image to the applications folder. What is meant by the disk image and what exactly needs to be copied to the applications folder? What then should remain on the desktop to run the program? See, I really am clueless.

No problem. :slight_smile:

When you download from the main page, you download a file called Scrivener.dmg. The “dmg” extension stands for “Disk iMaGe”. A disk image is just that - an image of a disk. In other words, its sort of a fake CD. When you double-click on it, it will appear in the sidebar of the Finder exactly as a CD would, and a little window will open. With Scrivener, the window that opens is an image of a corkboard with three icons on it. One is the readme file, which can be opened in TextEdit and will tell you about how to install. One is the Extras Installer (it looks like the Scrivener icon but has a blue arrow on it). Double-click on this to install optional extras (Scrivener templates etc). The third icon - the Scrivener icon - is Scrivener itself. Just drag it from out of this window and drop it into your Applications folder in the Finder. That will install it, copying it over your current (older) version.

All the best,

Oh that’s what I was supposed to do!!

Believe it or not, I’ve been running the program from the dmg. Maybe that’s why the automatic update had problems.


Yep - that will definitely be why the updater had problems. If you running it from the DMG, the DMG is read-only, so the updated version would not be able to be written over it (also, I would imagine that you had problems opening the tutorial if you were running it from the DMG…).