Crash report

Hi,

I am using PDFs and Webarchives in my project. While clicking on a pdf in the binder I got a crash.

BTW: Does it make sense to send these crashlogs to Apple? Will you get a copy, when I just send the report via the crash-tool of MAC OS X?

Date/Time: 2007-01-12 11:42:55.237 +0100
OS Version: 10.4.8 (Build 8L127)
Report Version: 4

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Parent: WindowServer [60]

Version: ??? (1.0 RC b5)

PID: 427
Thread: 1

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000020

Thread 0:
0 libSystem.B.dylib 0x9000689c szone_free + 2064
1 com.apple.CoreFoundation 0x907febf8 CFPropertyListCreateDeepCopy + 640
2 com.apple.CoreFoundation 0x90821c7c _arrayDeepImmutableCopy + 188
3 com.apple.CoreFoundation 0x907fec20 CFPropertyListCreateDeepCopy + 680
4 com.apple.CoreFoundation 0x907feb0c CFPropertyListCreateDeepCopy + 404
5 com.apple.CoreFoundation 0x907feb0c CFPropertyListCreateDeepCopy + 404
6 com.apple.CoreFoundation 0x908552dc copyXMLDomainDictionary + 76
7 com.apple.CoreFoundation 0x90854638 _CFPreferencesDomainDeepCopyDictionary + 40
8 com.apple.CoreFoundation 0x907e6210 computeDictRep + 160
9 com.apple.CoreFoundation 0x908269cc _CFApplicationPreferencesCopyRepresentationWithHint + 64
10 com.apple.Foundation 0x92980588 -[NSUserDefaults dictionaryRepresentation] + 36
11 com.apple.Foundation 0x929c4168 -[NSString localizedCompare:] + 100
12 com.apple.AppKit 0x9390def4 familySort + 116
13 com.apple.CoreFoundation 0x907d7388 CFQSortArray + 304
14 com.apple.Foundation 0x92976fc8 -[NSArray sortedArrayUsingFunction:context:] + 288
15 com.apple.AppKit 0x93bd05e4 -[NSFontManager(NSFontManagerCollectionAdditions) _createFontPanelRepFromCollection:removingHidden:] + 1184
16 com.apple.AppKit 0x939156f0 -[NSFontPanel _searchRegularCollection] + 240
17 com.apple.AppKit 0x93915568 -[NSFontPanel _searchChanged:] + 80
18 com.apple.AppKit 0x93a81044 -[NSFontPanel _updateContentsIfNecessary] + 116
19 ATS 0x902c86ac atsDBHasChanged + 208
20 ATS 0x902c85c4 CallatsDBHasChanged + 72
21 com.apple.CoreFoundation 0x907f0550 __CFRunLoopDoTimer + 184
22 com.apple.CoreFoundation 0x907dcec8 __CFRunLoopRun + 1680
23 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
24 com.apple.HIToolbox 0x93208740 RunCurrentEventLoopInMode + 264
25 com.apple.HIToolbox 0x93207dd4 ReceiveNextEventCommon + 380
26 com.apple.HIToolbox 0x93207c40 BlockUntilNextEventMatchingListInMode + 96
27 com.apple.AppKit 0x93730ae4 _DPSNextEvent + 384
28 com.apple.AppKit 0x937307a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
29 com.apple.AppKit 0x9372ccec -[NSApplication run] + 472
30 com.apple.AppKit 0x9381d87c NSApplicationMain + 452
31 …iteratureandlatte.scrivener 0x00002924 _start + 340 (crt.c:272)
32 …iteratureandlatte.scrivener 0x000027cc start + 60

Thread 1 Crashed:
0 <<00000000>> 0xfffeff18 objc_msgSend_rtp + 24
1 com.apple.Foundation 0x92942490 -[NSCFDictionary setObject:forKey:] + 164
2 com.apple.Foundation 0x9298cd28 -[NSHTTPCookieDiskStorage cookies] + 292
3 com.apple.Foundation 0x9298caa4 -[NSHTTPCookieDiskStorage _tryCookieLookup:path:secure:result:] + 48
4 com.apple.Foundation 0x9298c7e8 -[NSHTTPCookieDiskStorage cookiesMatchingDomain:path:secure:] + 288
5 com.apple.Foundation 0x9298c050 -[NSHTTPCookieStorage(NSPrivate) _cookiesForURL:withExtraCookies:] + 284
6 com.apple.Foundation 0x9298bef0 -[NSHTTPCookieStorage(NSPrivate) _cookieRequestHeaderFieldsForURL:withExtraCookies:] + 32
7 com.apple.Foundation 0x9298b234 -[NSConnectionHTTPURLProtocol addCookieFieldToHeader] + 144
8 com.apple.Foundation 0x9298acf4 -[NSConnectionHTTPURLProtocol buildHTTPRequest] + 168
9 com.apple.Foundation 0x9298abcc -[NSConnectionHTTPURLProtocol startOriginLoad] + 48
10 com.apple.Foundation 0x9298a888 -[NSURLConnection(NSURLConnectionInternal) _performOriginLoad] + 328
11 com.apple.Foundation 0x9298893c _resourceLoaderPerform + 224
12 com.apple.CoreFoundation 0x907dd4cc __CFRunLoopDoSources0 + 384
13 com.apple.CoreFoundation 0x907dc9fc __CFRunLoopRun + 452
14 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
15 com.apple.Foundation 0x9298869c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
16 com.apple.Foundation 0x92961194 forkThreadForFunction + 108
17 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x9002bbc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x900306ac pthread_cond_wait + 480
2 com.apple.Foundation 0x92968300 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x937cd708 -[NSUIHeartBeat _heartBeatThread:] + 324
4 com.apple.Foundation 0x92961194 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib 0x9001f08c select + 12
1 com.apple.CoreFoundation 0x907ef40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib 0x9000ab48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x929897dc +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92961194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib 0x9000ab48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92970164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9297009c -[NSRunLoop run] + 76
6 com.apple.WebKit 0x95ac3ef0 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x92961194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 1 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff18 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44028244 xer: 0x0000000000000007 lr: 0x0000000092942490 ctr: 0x00000000907f1434
r0: 0x0000000092942414 r1: 0x00000000f0101260 r2: 0x000000000040acac r3: 0x0000000005b74320
r4: 0x0000000090a8bd34 r5: 0x0000000000000000 r6: 0x0000000005b74320 r7: 0x0000000001030301
r8: 0x000000002e8a8a2e r9: 0x00000000b15f7d95 r10: 0x00000000335b3b4e r11: 0x000000006f56bd34
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x000000007fffffff r21: 0x0000000000000001 r22: 0x0000000000000001 r23: 0x00000000a295cc04
r24: 0x00000000006b43a0 r25: 0x0000000005b74200 r26: 0x000000000049d410 r27: 0x0000000005b74200
r28: 0x0000000090ab14fc r29: 0x00000000006b43a0 r30: 0x0000000005b74320 r31: 0x00000000929423ec

Binary Images Description:
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0x123000 - 0x130fff org.andymatuschak.Sparkle ??? (1.1) /Applications/Scrivener.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x31d000 - 0x322fff com.fsb.SafariBlock ??? (1.14) /Users/juh/Library/InputManagers/SafariBlock/SafariBlock.bundle/Contents/MacOS/SafariBlock
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0x63ce000 - 0x63d0fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x8fe00000 - 0x8fe51fff dyld 45.3 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
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0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90373000 - 0x9072dfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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0x908de000 - 0x909e0fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x90b6e000 - 0x90b80fff libauto.dylib /usr/lib/libauto.dylib
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0x91747000 - 0x917fefff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
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0x91900000 - 0x91925fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
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0x97c7c000 - 0x97c7dfff libGLSystem.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dylib
0x97c7f000 - 0x97c8cfff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9872e000 - 0x987fffff com.apple.QuartzComposer 1.2.3 (32.21) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
0x9887c000 - 0x9887cfff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9977d000 - 0x9a134fff com.apple.QuickTimeComponents.component 7.1.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x9b3c0000 - 0x9b504fff libCMaps.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps.A.dylib

Model: PowerBook5,6, BootROM 4.9.1f1, 1 processors, PowerPC G4 (1.2), 1.67 GHz, 1 GB
Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 128 MB
Memory Module: SODIMM0/J25LOWER, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 512 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: Jump, , V.92, Version 1.0,
Bluetooth: Version 1.7.8f2, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-835E,
Parallel ATA Device: FUJITSU MHT2080AH, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard/Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA

Thanks. I have had several reports now of crashes involving PDF files being selected in the binder. Unfortunately, this is another instance but it doesn’t help me reproduce it. :frowning:

As for the crash report - no, never send them to Apple. They won’t be interested in crash reports from third-party apps. Crash reports are only of limited use to anyone, in fact. This crash report just tells me that the crash does not seem to have happened in any of my code - everything there seesm to be Apple internal methods.

Just to reiterate on how to really help me track a bug like this:

Send the crash report along with a detailed step-by-step breakdown of how the crash happened. Unfortunately, I get number of crash reports sent to me without a word of explanation. Whilst I appreciate users taking the time to send me their problems, a crash report on its own is next to useless. It tells me where in the code the crash happened, yes, but this is only useful if I can reproduce the crash. To fix a bug - especially a crash - I need to know two things:

  1. How to reproduce the crash so that I can see it myself.

  2. Where in the code the crash occurs.

Crash logs tell me 2) only. Without a step-by-step breakdown that helps me achieve 1), however, I am left staring at a potentially large chunk of code with very little idea of how it might be wrong. Bug fixing involves inserting little markers in the code that will print out on the console, telling me which chunks of code work before the crash, and which parts are never reached because they are scuppered by the crash and so forth. That way I can refine the problem to a single line of code, hopefully (a crash log only gives me the general area). Even then the problem may not be obvious and can take a lot of experimentation to fix.

So far, all of the reports I have had on this PDF/webarchive/binder issue have been crash-logs with only very vague descriptions of what happened - which is entirely understandable because after using Scrivener for a while and then having it suddenly crash it can be very difficult to quite recall what exactly caused the crash. But if anyone can take some time to try to remember the situations in which this occurred and to try and reproduce it, I would be very grateful.

How grateful?

Well, let’s say that if someone can provide me with a 100% reproducible case that makes Scrivener crash when moving or selecting a PDF file, which leads to my being able to fix the bug, I’ll put you down on the “free copy” list. :slight_smile:

Thanks!
Keith

Mh, getting a free copy would be a nice reward for tracking down this bug. :wink:

Well I was just clicking on a pdf in the binder to view it. I cannot reproduce this crash even in my project. I’ll try to remember which pdf causes the problem next time. Just some time before the crash I had done some import of PDFs and Webarchives.

Is it possible to switch on a kind of debug mode?

I wonder if re-importing them would help recreate the crash? This one is definitely tough to track down, because, like you, everyone who has experienced it has been unable to reproduce it afterwards.

Oh, and no, there is no debug mode. I have a debug mode via Xcode, but there is no point in turning that on until I can reprodcue the crash, because it will only kick in when there is a problem (Catch 22…).

Best,
Keith

Scrivener looks very promising. On the subject of crashes, are there any known crashes or issues with just using text–not PDF’s? I’m just wondering if the program is generally stable. It seems to be, given the glowing reports.

Probably a dumb question, but before putting everything into it, thought I’d check!

Thanks.

Hi, yes, it is very stable - I would not have released 1.0 until I was sure of this. Any crashes that are still untracked are only untracked because they are very rare, and none are associated with data-loss.
Thanks,
Keith

Not a dumb question at all! I’d be pretty wary of putting alll my precious work into a new app until I was sure it was stable.

I have been using Scriv intensively for about four months now (working on a book and using most, if not all, of Scriv’s functionality). I have never experienced so much as a hiccup. In my experience at least, the overused term, “rock-solid” is an understatement in describing Scrivener.

I would imagine even if it did crash one day, little if anything would be lost, given the autosave feature that functions after only a few second of idle keyboard time.

Hope this helps. The sooner you start using it, the sooner you’ll realize what you’ve been missing.

No, a very good question, indeed! It’s your precious data, after all.

I’ve been using Scr. since it’s very first beta release and I think I remember a crash early on. Nothing dire with no data loss. And Keith fixed it right off.

Other than that, it has been housing many, many megabytes of precious verbal cargo through several different beta incarnations with zero stability issues whatsoever. I find that pretty amazing, considering I practically live and breath Scrivener, spending many long hours a day writing away within it.

Hope this helps!

Alexandria

I’ve never had Scrivener crash, and have been using it since early last year. On the occasions that my mac crashes (once with the G5, a few times with the Intel iMac) while Scrivener was running, there was no data loss (thank you, auto-save!).

BTW, regarding that crash dump, it looks like the thread that crashed was doing an HTTP connection:

Thread 1 Crashed: 
...
8 com.apple.Foundation 0x9298acf4 -[NSConnectionHTTPURLProtocol buildHTTPRequest] + 168 
9 com.apple.Foundation 0x9298abcc -[NSConnectionHTTPURLProtocol startOriginLoad] + 48 
...
16 com.apple.Foundation 0x92961194 forkThreadForFu

Could it be from a Webarchive that was selected earlier? Or perhaps the PDF had URLs embedded in it? Just some thoughts. I’m in the middle of distracting myself from my own long, painful debug session here at work.

Thank you for so many kind replies. I am in!

Actually, my wife uses Final Cut Studio for her video editing and I’ve always been a bit envious there wasn’t a similar program for prose writing.

Best to you.

When she see what you can do with Scriv, she’ll be the one who’s envious!

Happy writing!