Customer Support Closed for Christmas and New Year

Hi all,

I just wanted to let you know that the Literature & Latte team are going to be taking a break over the Christmas holidays. As many of you know, there are only three of us on the Mac side that answer e-mails and do support, and only Lee on the Windows side, so we don’t have a large team that can swap in and out over the Christmas period. Ioa is taking a break with his family, David is off to Malaysia for the New Year, and I’m spending time with my kids and giving my eyes a rest from the code for a couple of weeks (who knows, I may actually do some writing with Scrivener 2.0!). It’s been a very busy year and all of us have spent many months working seven-day weeks with a lot of eighteen-hour days, so I hope our users will understand and support us in taking what we think is a well-earned rest over Christmas. (I usually love working on Scrivener and the challenge of tweaking features and tracking down bugs, but right now firing up Xcode each day fills me with dread simply because of the massive and exhausting push we did to get 2.0 out - I’m looking forward to kicking back and coming back to it fresh in the New Year with renewed enthusiasm.)

Thus, Literature & Latte’s customer support will be (mostly) closed from Monday, 20th December right through to Monday, 3rd January 2011 (which is a Bank Holiday here in the UK).

This means that if you send us e-mails during this period, you will most likely receive an auto-reply telling you that we are on holiday and will reply as soon as we can in the New Year. Likewise, we won’t be around on the forums as much as usual and some questions may go unanswered until the New Year.

I say “mostly” because you know us - we won’t be able to resist popping by the forums occasionally, and really I’ll probably be around for a few days next week regardless. Also, if you have anything really urgent or time-critical (by which I mean lost data or the inability to open the program for some reason even after searching the forums and looking on the wiki), you can place “[URGENT]” in the subject of any e-mails you send us and we will try to look at such e-mails over the holidays. We still can’t promise to get back to you before the New Year, but we will try.

The web store will of course remain open, and we will answer all non-urgent e-mails sent to us over the Christmas period as soon as we possibly can in the New Year.

I know two weeks is a long time but hey, it’s Christmas and we were open for the American Thanksgiving and usually answer e-mails at weekends and all year round. And you have to remember that I used to be a teacher, so I’m used to long holidays. :slight_smile:

As soon as New Year arrives, I’ll be aiming to get Scrivener 2.0.3 for the Mac out in mid-January and will also be working on submitting 2.0.3 to the Mac App Store.

So, merry Christmas and happy New Year one and all!

Thanks and all the best,
Keith

Merry Christmas and a happy long vacation! Get some rest and enjoy life! :wink: You all more than deserve it.

Mele Kalilimaka & Hauoli Makahiki Hou.

Enjoy the Christmas and New Year break Keith, Ioa and David. You have given us all lots of gifts over the year so its definitely time to kick up your heels and have fun with friends and family.

Geoff

Enjoy your holiday and get plenty of rest!

Indeed, take time off. Enjoy life.

A well deserved break. You folks have done a remarkable job and have always gone above and beyond.
Have a wonderful holiday!
Best wishes!
Andrea Dahl

Buon Natale e Buon Anno, Scrivener Gang!

Merry Christmas and Happy New Year!

Giovanni

youtube.com/watch?v=3_jpOomV … re=related

Merry Christmas to the Scriv gang. Have a good one!! :slight_smile:
Vic

Merry Christmas one and all at LnL. A great year and very happy with Scrivener. Enjoy your break. Cheers Paul

It’s 11:00 a.m. here in the land of the Great Firewall, and Keith and David should be sound asleep … what point Ioa is in temporally, I have no idea — though I suspect him of possibly having time-traveller abilities in addition to all his other amazing skills and knowledge — though I guess in Portland it must be evening on the 19th; and Lee is, I assume and hope, in the middle of a well-earned post-prandial nap down there in Oz …

So I guess this isn’t going to get read for a while, but you people have a really good break, Jaype too. What you have done in getting Scrivener 2 and all the associated videos, manuals, etc. out, and Lee and nameless friend in getting the Windows beta out, together with all the work on them over the last couple of months is phenomenal. To me, if anyone deserves a really good rest at this season, you do.

So go for it. We will support each other as necessary and as best we can.

:slight_smile:
Mark

I know that appending ‘+1’ to a thread is normally sufficient grounds for virtual evisceration, but on this occasion…

+1.

David

(As always, immensely impressed by the sheer brilliance of what you have achieved. Have a good rest.)

I applaud the sheer Keithiness of that holiday-break announcement. It is amazing how you were able to almost completely backpedal from the announced break before the announcement was even half over.

You deserve a holiday for that.

–Greg

Indeed! Happy holidays. I think it was Ronald Mcdonald who said “you deserve a break today!”

Take a fortnight off. Take a month! Take 2 months!! Take even more!!! Scrivener has made my life so much better, so much more productive, so much more creative, that I will be grateful forever to all of you.
MorryH
PS: Is it true that only one person is working on Scrivener for the PC? He/she is a Superman/Superwoman.
M

With apologies to Clement Moore,

Twas the night before Christmas, when all through the house
Not a creature was stirring, not even a Scrivener mouse.
The stockings were hung by the chimney with care,
In hopes that Loa, DJ, and Keith soon would be there.

The customers were nestled all snug in their beds,
While visions of Scrivener 3 danced in their heads.
And mama in her ‘kerchief, and I in my cap,
Had just settled our brains for a long Scrivener nap.

===============================

Merry Christmas!

Not quite. There are actually two people - Lee has a “helper” (actually a bit more than that!) who is an expert in Qt. But when it’s complete, it will end up with just Lee and the other guy helping out on a part-time basis. The Mac version is just one person on the code side too though (me me me, heh) - but the Windows version has insane support demands at the moment of course.

Anyway!

Many thank you to you all for the Christmas cheer (and rhymes)! Happy Christmas to all of you. I’ve just finished my wrapping, we bought our brussel sprouts and other goodies (although I’m not sure brussel sprouts can be categorised as “goodies”) this morning, so we’re all go. Although I am popping by the forums once or twice a day, it certainly feels good to have some time off watching bad Christmas TV with the kids, visiting Santa (I let the kids come to that too) and so on.

Happy holidays,
Keith

Keith it’s time to go back to preparing that fake turkey or goose you’ve got for your Christmas dinner! :wink: With your skill at procrastinating, I think you’re logging on to these forums as a way of getting out of doing that! Hahahaha!

And why does everyone knock brussels sprouts? I love them, but haven’t had any for years as they’re not available here and I’m not there in winter time (Don’t want sprouts in summer!)… Hey, I’m coming back for the Chinese New Year Holiday … Sprouts! Yippee!

You hide your computer and go and watch that terrible TV and have fun with the kids …

Mark

Merry Christmas and Happy New Year to everyone on the forum (and not). Always a very interesting collection of views, thoughts, areas of expertise and so forth. There are even people who like sprouts – (actually, so do I, but I’m not sure I’d travel from China just to eat them ;-)).

Best wishes, Martin.

I would travel to china to avoid them.

If only I could get the local stores to adopt Keith’s deffinition of “closed”.

We’re closed, but we will be here just as much as normal and will answer questions. We are addicted to our job.