Following a crash, scrivener crashes on startup

Hi, I’m suffering a bit of a drastic problem at the moment.
I was looking at a pdf and Scrivener had a bit of a fit, froze and then crashed. It’s the first time it’s ever fallen over on me but that’s not my problem.

Since then, when I try to open Scrivener, the crash report window pops up, telling me it crashed last time but the window is frozen (I can’t click any buttons or enter text). I get the spinning beach ball, and then it crashes again.

So I can’t even send you the crash report!!!

The apple crash log comes up, I’ll paste that into the bottom of this post.

I rebooted my machine, removed scrivener (well, dragged it to the trash) and redownloaded it from the website. Any ideas what I can do from here?
Thanks very much for your time.

Process: Scrivener [446]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.6 (2.60.5)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [446]
User ID: 502

Date/Time: 2015-01-07 10:25:14.504 +0100
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 6172D902-9FBF-F279-5028-A7BFBDCC3FE5

Time Awake Since Boot: 430 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
–>
__TEXT 0000000000001000-0000000000357000 [ 3416K] r-x/rwx SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x94cc01c7 _platform_memmove$VARIANT$sse42 + 215
1 com.apple.CoreFoundation 0x95288064 _CFXNotificationPost + 2804
2 com.apple.Foundation 0x999553c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
3 com.apple.Foundation 0x99973c32 -[NSNotificationCenter postNotificationName:object:] + 56
4 com.apple.AppKit 0x93f5f0f2 -[NSView _sendSurfaceSyncNotificationAndFlushSurfacesWithRegionToDisplay:] + 88
5 com.apple.AppKit 0x93f333c7 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 5325
6 com.apple.AppKit 0x93f0ff51 -[NSView displayIfNeeded] + 1629
7 com.apple.AppKit 0x93f2e75c -[NSWindow displayIfNeeded] + 324
8 com.apple.AppKit 0x93f6d570 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 1262
9 com.apple.AppKit 0x93f7dd69 -[NSWindow _delayedWindowDisplay:] + 24
10 com.apple.Foundation 0x999bfd1f __NSFireTimer + 119
11 com.apple.CoreFoundation 0x95337b06 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 22
12 com.apple.CoreFoundation 0x953375b4 __CFRunLoopDoTimer + 1316
13 com.apple.CoreFoundation 0x953b2fff __CFRunLoopDoTimers + 351
14 com.apple.CoreFoundation 0x952f0121 __CFRunLoopRun + 2081
15 com.apple.CoreFoundation 0x952ef696 CFRunLoopRunSpecific + 390
16 com.apple.CoreFoundation 0x952ef4fb CFRunLoopRunInMode + 123
17 com.apple.HIToolbox 0x9045d178 RunCurrentEventLoopInMode + 262
18 com.apple.HIToolbox 0x9045cd83 ReceiveNextEventCommon + 192
19 com.apple.HIToolbox 0x9045ccac _BlockUntilNextEventMatchingListInModeWithFilter + 99
20 com.apple.AppKit 0x93dfdd99 _DPSNextEvent + 734
21 com.apple.AppKit 0x93dfd5e1 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
22 com.apple.AppKit 0x93defdac -[NSApplication run] + 907
23 com.apple.AppKit 0x93dd9310 NSApplicationMain + 2082
24 com.literatureandlatte.scrivener2 0x000023f5 0x1000 + 5109

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98cd18d2 kevent64 + 10
1 libdispatch.dylib 0x9765e73f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x9765e3a2 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x98ccaa2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98cc9ad0 mach_msg + 68
2 com.apple.CoreFoundation 0x952f0ae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x952efef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x952ef696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x952ef4fb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x93f716b4 _NSEventThread + 283
7 libsystem_pthread.dylib 0x900b0ecf _pthread_body + 138
8 libsystem_pthread.dylib 0x900b0e45 _pthread_start + 162
9 libsystem_pthread.dylib 0x900aef0e thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x98cd0e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x900b136d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x900aeeea start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffcde8 ebx: 0x00009ed0 ecx: 0x00000000 edx: 0xffffff00
edi: 0x00000100 esi: 0xbfffcee8 ebp: 0xbfffcca8 esp: 0xbfffcca0
ss: 0x00000023 efl: 0x00010202 eip: 0x94cc01c7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14

Binary Images:
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 508
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=226.7M resident=58.0M(26%) swapped_out_or_unallocated=168.7M(74%)
Writable regions: Total=3.3G written=3.2G(97%) resident=2.8G(84%) swapped_out=448.5M(13%) unallocated=522.6M(16%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
Activity Tracing 2048K
CG backing stores 9988K
CG image 1432K
CG shared images 432K
CoreAnimation 7008K
CoreData 4K
CoreImage 4K
CoreUI image data 320K
Foundation 4K
Image IO 932K
Kernel Alloc Once 4K
MALLOC 3.2G
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 48K
SQLite page cache 640K
Stack 65.1M
VM_ALLOCATE 17.7M
WebKit Malloc 480K
__DATA 10.3M
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 47.7M
__OBJC 4448K
__TEXT 179.0M
__UNICODE 544K
mapped file 165.2M
shared memory 4K
=========== =======
TOTAL 3.7G

Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.9f5
Graphics: NVIDIA GeForce GT 640M, NVIDIA GeForce GT 640M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000LM024, 1 TB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 23.4

I’d duplicate the Scrivener file before trying the solution offered in this thread:

viewtopic.php?f=2&t=22148&start=0

… but it might work.

Thanks Briar,
I removed the pdf that I had open before things crashed but I’m afraid that didn’t seem to have any effect. What happens now is this…

I open Scrivener, the project selection screen comes up (or if I open a .scriv file then the Scrivener window opens).
The crash reporting window opens.
Beach ball time.
Both windows close and the Apple crash log pops up.

I’m sorry, I don’t have a solution or even a good idea for you.

You need a mod or a dev to respond, or one of Scrivener’s more adept users. Expect you have written to tech support: mac.support@literatureandlatte.com

Good luck!

EDIT: There is a KB article on PDFs in OS X 10.10:
scrivener.tenderapp.com/help/kb/ … come-stuck

Not exactly your problem, but might be related in some way.

I have seen a case like this before, it might match what you are experiencing. Basically the person experienced a crash for unrelated reasons (perhaps similar to the PDF bug you hit initially) and then once that happened, the crash reporter came out as per normal—and crashes. In other words, it seemed that once they had a crash report to send, the crash reporter itself was crashing. We removed all of the crash logs from the folder that Scrivener checks, and the software started up without a hitch.

I’d be curious to see if you have the same problem. Try removing all Scrivener related .crash files from your ~/Library/Logs/DiagnosticReports folder and then launching it again. That should get you past the dialogue box (since there are no crash logs to report) and into the software again. If that works, could you right-click on all of the .crash files, zip compress them, and send them to support with this thread URL marked down in the e-mail? Perhaps there is a gremlin in one of these text files, and in theory I should be able to drop them into my crash folder and get the same problem. No need to send anything if this doesn’t work, however.

FIXED!!!

Fantastic, that did it. I’ll zip up the crash files and put them in an email to you.

Wonderful, thanks very much for that.

Excellent, hopefully we can reproduce it over here.

Wish I had thought of that.

I’m having repeated crashes upon launch. It started about 2-3 days ago, and seemed to be triggered by opening up at a large embedded Excel file. I tried deleting the crash logs, but they just keep coming back each time I launch any Scrivener project. I also went into the project and moved out the Excel file, but that didn’t help either. As it stands, I can’t get into Scrivener at all-- the Crash Log comes up after a few seconds, then beach balls until I force quit. I tried re-installing it just to see if that would make a difference (it didn’t).

Any help is appreciated.

Okay, I think I may have temporarily gotten around my issue. I totally reinstalled everything related to Scrivener (including all the hidden files) using AppCleaner. Then I reinstalled it. Most projects would open except for one. I think it was a couple of PDFs in that project that caused the crashes, because when I opened the project folder and removed the most recent PDFs, the project would open without crashing.

I haven’t ever had problems with PDfs before, but maybe there’s something very complex or wacky in those particular ones.

Right now, Scrivener is back to its old self of opening and closing without issues.

Yeah, that’s all you need to do if you run into a bad/weird PDF, web page content or multimedia file, just go into the project that is crashing and remove the most recently imported non-text documents. You can often sometimes even tell which one is the culprit by using Quick Look—which uses the same PDF viewer we do, and often will crash Finder as a result.

For future reference, if you run into this problem again, holding down the Shift key while Scrivener is launching will make it load up without any projects. From there you should be able to find the crashing project easily by loading them one by one, and then address that project specifically. Easier than a full reinstall at any rate!