Going to another authoring software because of lack of support

too difficult to contact customer support and they are not responsive …I bought a copy of the software and now no way to recover the key activation … theft…

They are usually pretty quick to respond.
Did you at least get the auto-response email?
Check your junk mail folder.

And then there is the forum
Do not despair. And don’t jump to conclusions.
Like… theft…

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There are no tickets from your email address in our support system. Feel free to message me directly and I’ll do what I can to help.

Please be aware, though, that tomorrow is a major US holiday, so US-based team members – myself included – may be a little slow to answer.

Theft is what I call the price we pay for it. (Because it’s definitely worth more than the price tag!)