Help! Can't open Scrivener since updating to Big Sur 11.1. last night

H i everybody,

Scrivener won’t open anymore since I upgraded to Big Sur 11.1. last night. I get a very long crash report, the beginning of which I post below in case it might help.

Grateful for any help as I am working on important projects with deadlines.


Process: Scrivener [3420]
Path: /Applications/
Identifier: com.literatureandlatte.scrivener3
Version: 3.1.5 (12258)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [3420]
User ID: 501

Date/Time: 2020-12-16 09:09:56.222 +0100
OS Version: macOS 11.1 (20C69)
Report Version: 12
Anonymous UUID: 1C19EAD4-F511-6D46-AABC-DF00520D4CCF

Time Awake Since Boot: 1000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue:

Exception Codes: KERN_INVALID_ADDRESS at 0x0000520d00000018

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [3420]

VM Regions Near 0x520d00000018:
JS JIT generated code 4a2e8b801000-4a2e8b802000 [ 4K] —/rwx SM=NUL

You could try this test build, posted by L&L on other threads: …

Actually, you’re using Scrivener 3.1.5. You definitely need to update to 3.2.x, which is Big Sur compatible.

Thanks, but I am afraid I don’t know what a ‘test build’ is! What do I need to do with it?

Actually, the current version of Scrivener is 3.2.2–the test build to which @Login refers was released yesterday (the 15th.) If you use the Mac App Store version, the update probably hasn’t made it through to the Mac App Store yet, but you can download the direct sales version and use it in trial mode until the App Store catches up.

Hope this helps!

Apologies. As Silverdragon has pointed out, Scrivener 3.2.2 was released yesterday (didn’t know that when I posted). … s?os=macOS

You do need a 3.2.x version for Big Sur.

Should be able to download from: … =Scrivener

Thank you! I downloaded the new version and it seems to be working.

I wasn’t asked for a product key or anything, so it guess that means I am using the direct sale version? Sorry, wasn’t sure whether I am, how can I find out for sure?

It asked me whether to keep the old version and I thought it might be better to, so now I have a separate Icon with a “2” in my dock. So should I just keep the old version or can I delete without problems?

Sorry for all the questions!

I just updated to the latest Scrivener (direct sale via the website) and it no longer crashes on Big Sur 11.1 – thank you! I was worried productivity would be zero today after Scrivener crashed 10 times in a row, so I was really happy to see the update was already available. :smiley: :smiley: :smiley:

No problem. As to finding out where you bought Scrivener:

  • If you pull down the Scrivener menu and there’s a menu item that says “Deactivate license” you have a direct purchase copy with an active license. You can delete the old copy from the Applications folder.
  • If you pull down the Help menu and find a menu item that says “Purchase Scrivener…” you have a direct purchase copy without a license. What you do next depends on whether you bought it on the Mac App Store or direct from Literature & Latte.
    [*]Open the Mac App Store and click on your name at the bottom of the left-hand sidebar. A list of your purchased apps will display. If Scrivener is in that list, you bought from the App Store. Delete both your old Scrivener copies and download from the App Store.
  • Otherwise, you bought direct, and you’ll need to find your old license key and enter it. If you can’t find it, contact Sales AT literatureandlatte DOT com. When you’ve entered your license and you at last have a Scrivener menu item that says “Deactivate license” you may delete your old copy.

Thanks, Silverdragon, that was very helpful!

Fortunately, it turned out I have a direct purchase copy which makes things easier.