Help, couldn't receive the licence!

Good day. I have bought scivener today and tried many times to refresh my email. But no licence received.
Please help to check it. Where is my licence? What 's wrong ?

Best to email support directly, after checking your “junk” and “deleted” email folders.

Many thanks. Already email, it seems the offficial support is slow. I wait the whole day.

Hi Eric! We generally respond to support emails within 48 hours, excluding weekends and holidays. I’m not aware of any tech companies with free support that guarantee a same-day response. That being said, it looks like we’ve already responded to your email. If you haven’t seen our email, please give your inbox a search or check your Spam folder again. You should have also received an automated response when you submitted your email with a link to view the discussion online.