HELP: Crashes on opening

Bonnie_Shaljean · December 30, 2007, 1:47am

I harvested some Wikipedia pages (about 6 or 7, using Safari) into my Research files - and when I clicked on one of them to view it, it crashed Scrivener. I dumped that page, but this kept happening. I’d re-open and it would sit on the Synchronising Search Strings box for a long time (4 to 5 minutes) but eventually open, only to crash again. Now I can’t get it to open at all, even after a reboot - it just keeps giving me the “This programme quit unexpectedly” error message. Once it told me that it was unregistered and I had to either Try or Buy. I had to force quit that one, then reboot the computer.

Now I can’t get Scrivener to open at all - it either hangs on the Sync Strings stage, or crashes. Don’t know if the Wiki pages caused it or not - ? - they’re not that big (about 500k according to the “Get info” option). I’m unable to use it or get at my work - help!!

KB · December 30, 2007, 11:23am

Strange - could you please zip up the project and send it to me at support AT literatureandlatte DOT com? And also post the crash report here.

In the meantime, here is something you can try:

Ctrl-click on the project that is causing the problems in the Finder, select “Show Package Contents”, find a file called ui.xml and trash it. Then launch again. You will still be shown the “Synchronising Search Strings” message - which can indeed take a little while on a large file - so wait for that to go through and see if your project works again.

Before doing that, though, please do just open the project so that it crashes the app just so that you can get the crash report and send it to me.

Thanks,
Keith

Bonnie_Shaljean · December 30, 2007, 2:35pm

I’ve been trying it some more today, and I think the cause is something in those Wikipedia pages I imported last night (saved from Safari onto my desktop first, then imported, rather than direct from online). I find that as long as I close/quit Scrivener on a non-Wiki page, it seems to function normally. When it was crashing, of course it would finish on - and then try to open on - a Wiki page because that’s what was last on there (and this made the string synch thing take forever, and that barber-pole progress bar would sometimes be grey-&-white instead of its usual blue & white). But I’ve been experimenting just now, and have clicked off and on the Wiki pages, and often they didn’t crash. Finally one did, so I bagged the error report (below).

How do I “zip up the project”? And does this mean having to send my whole not-yet-finished novel away?? In fact I think I’d like to just try that XML-trashing suggestion, make sure I close Scriv on an ordinary text page, and just see how things go. I can get back to you if need be - though please let me know how to do the zip process (and what to do if it won’t even open up to let me IN there, which happened last night). Sorry if that’s an ignorant newbie question - this is all still pretty new to me. Many thanks! Bonnie

ERROR REPORT SAYS:

Date/Time: 2007-12-30 14:08:09.436 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Parent: WindowServer [55]

Version: ??? (1.11)

PID: 214
Thread: 1

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000

Thread 0:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d253 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92def878 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92deef82 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92deedd9 BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x93275485 _DPSNextEvent + 572
7 com.apple.AppKit 0x93275076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.AppKit 0x9326edfb -[NSApplication run] + 512
9 com.apple.AppKit 0x93262d4f NSApplicationMain + 573
10 …iteratureandlatte.scrivener 0x00002e24 _start + 210
11 …iteratureandlatte.scrivener 0x00002d51 start + 41

Thread 1 Crashed:
0 libobjc.A.dylib 0x90a61b09 _objc_error + 86
1 libobjc.A.dylib 0x90a61b40 __objc_error + 45
2 libobjc.A.dylib 0x90a601a0 _freedHandler + 53
3 com.apple.WebCore 0x94fafc99 -[WebCoreResourceHandleAsDelegate connection:willCacheResponse:] + 273
4 com.apple.Foundation 0x9287d71b -[NSURLConnection(NSURLConnectionInternal) _didFinishReturnCachedResponse:] + 615
5 com.apple.Foundation 0x9293c2af -[NSHTTPURLProtocol cachedResponseRevalidated:] + 68
6 com.apple.Foundation 0x9285927a -[NSConnectionHTTPURLProtocol attemptRetryAfter3xxResponse] + 630
7 com.apple.Foundation 0x9294704f -[NSConnectionHTTPURLProtocol performHTTPHeaderRead] + 827
8 com.apple.Foundation 0x92858a4c readStreamCallback2 + 495
9 com.apple.CoreFoundation 0x9087ab5e _CFStreamSignalEventSynch + 281
10 com.apple.CoreFoundation 0x9082cf32 CFRunLoopRunSpecific + 1213
11 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
12 com.apple.Foundation 0x9282c9ef +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
13 com.apple.Foundation 0x927f72c0 forkThreadForFunction + 123
14 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d253 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92853bca +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927f72c0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x000000be ebx: 0x90a61ac3 ecx: 0xb011b91c edx: 0x9001ad4c
edi: 0x13a7e590 esi: 0xb011d680 ebp: 0xb011e688 esp: 0xb011d670
ss: 0x0000001f efl: 0x00000286 eip: 0x90a61b09 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

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Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.2.2
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST9120822AS, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA

KB · December 30, 2007, 3:07pm

Hi Bonnie,

Thanks for that. Actually, looking at the report, it looks as though this may be an Apple bug. Instead of sending me your project, could you just give me a link to the Wikipedia page that causes a crash every time you click on it? That will allow me to discern whether this is a Scrivener or Apple problem, too.

Thanks!
Keith