How do I find out if I have purchased Scrivener? I bought it on Tuesday and used ABBI for a discount. But I have not recieved a confirmation email or the licence for Scrivener
Have you checked your spam folder?
You say you use both Windows and MacOS; have you bought it for both platforms? They are separate licences.
I did look in spam. I bought Windows.
Hello Cherirose, and welcome to the forum.
To open a support ticket, please use either the form or the email links on our contact us page to submit a help request.
For privacy reasons, we won’t answer licensing questions on the forum.
Sorry, I saw you other post as soon as I had committed mine!
I’ll leave the team to sort it out—I’m just a user.
I sent a couple from that sight on Tuesday and no response.
Did you get the auto-reply from the help desk, which indicates that your message was received and a ticket opened? If not, that might be why you haven’t heard back.
I just checked the help-desk interface, and I don’t see any tickets opened with your email address.
I’ll DM you with the next steps on this.