I can't find the em dash, even when I bring up the characters window

Or the en dash for that matter.

I was going to say that a double hyphen gives you an en dash, but just had a look at it again and it might be an em dash.

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As Andrew says, typing a double hypen will give you and em dash. There isn’t a shortcut for an en dash but you can find it in the Character Map (Edit > Writing Tools > Character Map).

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Another option is the old fashioned keyboard combos:
ALT-0150 for en dash
ALT-0151 for em dash

I still do it that way.

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Thanks, everyone for the responses.