# Inquiring as to how to get help if the download does not work, and the URL does not work

**URL:** <https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441>\
**Category:** Scrivener\
**Tags:** support, installation\
**Created:** [August 14, 2026, 10:45pm UTC](https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441 "2026-08-14T22:45:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Drbachmeier](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/drbachmeier/32/40931_2.png) [@Drbachmeier](https://forum.literatureandlatte.com/u/Drbachmeier)\
**Post date:** [August 14, 2026, 10:45pm UTC](https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441/1 "2026-08-14T22:45:42Z")

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I just purchased the bundle for Windows and Mac. I cannot find any customer service. The download button does not work. That site directed me to another website and that website does not have any way to download my product either. I cannot find any way to contact customer service on any of the websites. Is there someone out there who can help me? Thank you in advance.

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**Author:** ![gr](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/gr/32/38680_2.png) [@gr](https://forum.literatureandlatte.com/u/gr)\
**Post date:** [August 14, 2026, 10:55pm UTC](https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441/2 "2026-08-14T22:55:03Z")

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At the bottom of Literature & Latte’s “Buy Now” pages is a link to a Contact Us page which includes a message form you can fill and various email contact addresses.

The Buy Now landing page:

> **[Buy Scrivener - Literature & Latte](https://www.literatureandlatte.com/store/scrivener)**

The Contact Us page:

> **[Contact us - Literature & Latte](https://www.literatureandlatte.com/contact-us)**

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**Author:** ![kewms](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/kewms/32/15720_2.png) [@kewms](https://forum.literatureandlatte.com/u/kewms)\
**Post date:** [August 14, 2026, 11:48pm UTC](https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441/3 "2026-08-14T23:48:30Z")

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Use the links @gr posted. If that doesn’t help, send me a private message through the forum with the email address used for your purchase.

In what way does the download button fail to work? For it to redirect to an [amazonaws.com](http://amazonaws.com) address is expected – we use Amazon Web Services as our download host – but it should be pretty seamless from there.

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**Author:** ![AmberV](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/amberv/32/13021_2.png) [@AmberV](https://forum.literatureandlatte.com/u/AmberV)\
**Post date:** [August 15, 2026, 9:51am UTC](https://forum.literatureandlatte.com/t/inquiring-as-to-how-to-get-help-if-the-download-does-not-work-and-the-url-does-not-work/154441/4 "2026-08-15T09:51:46Z")

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In rare cases the link to the download mirror will not work, typically on a regional basis which seldom lasts for longer than a few hours to a day at most. If you’d rather not wait for the Internet to heal itself (and I get that!) then just drop us a line and we’ll send you an alternative download link that should work.