invalid serial number name

hi, im getting invalid serial number name after purchase Scrivener 3 for macOS. i have been sending 5 emails but still not reply since last weekend. can you help to direct me to the right contact to solve the issue?

order number is SKU28498557428. i have been sending email to

Please check your junk mail folder to make sure our reply hasn’t been misdirected. – Katherine

im terribly sorry Katherine. my outlook filtered out the reply automatically into spam folder. i have replied Astrid for the account serial name. apologizes for the chasing. thanks very much for your help. very much appreciated.