Invalid serial number


I got a new laptop a couple months ago and Scapple doesn’t work now. I enter my Serial number (from Scrivener) and I get “invalid user name or serial number”.

I’d appreciate any suggestions!


Just to get the obvious thing out of the way, you mention attempting to use your Scrivener serial number, but that won’t work in Scapple. Have you purchased Scapple yet? If you have and you misplaced that number, please get in touch with our support address, and we’ll help you get things set up.