[JH] 2.9.0.1 Crash immediately after opening

aalonso · November 21, 2017, 12:08am

Hi everybody,
Installed it on Windows 10 (32 bits). I open it, but it closes after 6 (six) seconds. Can’t use it right now. Tried compatibility mode (Win 7 or 8 ), same result.
A.

garpu · November 21, 2017, 12:11am

Do you have speechsdk installed? It was doing the same thing to me–hanging on startup, then closing after a few seconds.

jillian.alberts · November 21, 2017, 2:16am

Scrivener 3 was re-written as a 64-bit application. I’m afraid that means it won’t run on 32-bit systems anymore

edit: I stand corrected! Sorry to spread misinformation – I confused the info about Mac and Windows versions

garpu · November 21, 2017, 3:21am

Are you sure? I’m running it in a 32-bit WINEPREFIX. It does need to be Windows 7 or higher. 3.0 for OSX is 64-bit, I believe.

MimeticMouton · November 21, 2017, 4:02am

Scrivener on Windows is still 32-bit and should run just fine on that architecture. (Scrivener for macOS is now 64-bit, as Garpu noted.) Could you please do the following:

Navigate in File Explorer to the Scrivener installation directory, e.g. C:\Program Files (x86)\Scrivener
Right-click the “ScrivenerLog.bat” file and choose Run as Administrator. Enter your admin password as needed.
Scrivener should go through the opening and crashing process; then click any key to continue, as it says,
Find the “log” folder within the Scrivener installation directory (you may need to refresh the view) and attach the file found there. (You may need to either zip it or change the file extension, as the forum is picky about attached file types. Alternatively you can copy and paste the contents into your post.)

Thanks!

tiho_d · November 21, 2017, 8:11am

Something you might also try is update your video card driver. Around this time (6 seconds after Scrivener starts) the Web Engine initialization kicks in trying to load OpenGL video driver libraries. This might lead to a crash on some systems without any obvious reason. Updating the video drivers solved the problem on some machines. Hope this helps.

kookuei · November 26, 2017, 1:17am

Same issue, please find attached log file on my Win10 x64 laptop.
Scrivener-20171126-095317283.zip (3.46 KB)

MimeticMouton · November 26, 2017, 1:28am

Thanks, kookuei, we’ll take a look. Did you try updating the computer’s video card drivers as Tiho suggested earlier in the thread? If not, give that a try too; it may resolve the issue for you.

MimeticMouton · November 27, 2017, 8:34am

Hi kookuei - The log file suggests the crash is caused by a missing voice for the language used by the text-to-speech engine. Could you please try installing any voices for your system language, rebooting, and then launching Scrivener? This Microsoft article explains how to download and install voices for Windows.

kookuei · December 4, 2017, 7:40am

Thanks. After resolving tts relative issues, 2.9.0.1 runs without crash.

MimeticMouton · December 4, 2017, 7:43am

Great, glad to hear it! Thanks for reporting back.

Rox · February 22, 2018, 9:22am

MimeticMouton:

Scrivener on Windows is still 32-bit and should run just fine on that architecture. (Scrivener for macOS is now 64-bit, as Garpu noted.) Could you please do the following:

Navigate in File Explorer to the Scrivener installation directory, e.g. C:\Program Files (x86)\Scrivener

Right-click the “ScrivenerLog.bat” file and choose Run as Administrator. Enter your admin password as needed.
Scrivener should go through the opening and crashing process; then click any key to continue, as it says,

Find the “log” folder within the Scrivener installation directory (you may need to refresh the view) and attach the file found there. (You may need to either zip it or change the file extension, as the forum is picky about attached file types. Alternatively you can copy and paste the contents into your post.)

Thanks!

Hi! Can I have your help to look at my log and diagnose the issue? My Scivener freezed when I open my research report [a bit concern as I am rushing for a deadline]. My machine is window 10. Thank you for your advice!

P.S. I have also updated my video card.

Here is the log:
Debug: “Thu 22. Feb 17:13:41 2018” "
Scrivener

Application: Scrivener
Version: 1.9.7.0
Build: Release

Executable: Scrivener.exe
Compiler: MSVC.NET 1600
Qt-Compiled: 4.8.6
Qt-Runtime: 4.8.6
Windows Version: Unknown Windows Version
Created: Oct 6 2016 23:23:10
"
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Debug: Loading Font: “C:\WINDOWS\Fonts\LinBiolinum_RI_G.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\TEMPSITC.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\comici.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\Carlito-Bold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ITCKRIST.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\BASKVILL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\CALIFI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\Caladea-Italic.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\corbelb.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\FRABK.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceCodePro-Light.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GenBkBasBI.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ariblk.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LSANS.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\STKAITI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\webdings.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\calibri.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\trebuc.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BRITANIC.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GenBasR.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GOUDOS.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\segoeuib.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BOD_B.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\trebucit.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\VIVALDII.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\tahomabd.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GIGI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\seguisli.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LFAXI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LinLibertine_RI_G.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\STCAIYUN.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\PERTILI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\TCCEB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\JUICE___.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\MATURASC.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\MOD20.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\Nirmala.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BELLB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\candarab.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\JOKERMAN.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ANTQUAB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\constan.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ARLRDBD.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ntailub.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BKANT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\INFROMAN.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\seguihis.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\PAPYRUS.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\segoeui.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GILSANUB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\CALIFB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\georgia.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\COLONNA.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\PALSCRI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\verdanai.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GOTHICBI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GenBkBasI.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BOD_BLAR.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GenBasB.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LFAXD.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LiberationMono-Regular.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\OFFSYML.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\simfang.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\simsunb.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\Carlito-Regular.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GOTHICI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GenBasBI.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\holomdl2.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\segmdl2.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\DejaVuSansMono-Oblique.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\mmrtextb.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\sylfaen.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\trebucbd.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ebrimabd.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\phagspa.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceCodePro-Regular.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\cour.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\MTEXTRA.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ALGER.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LiberationMono-BoldItalic.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\DUBAI-LIGHT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\candara.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\MISTRAL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ROCCB___.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\comicbd.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\OUTLOOK.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LiberationMono-Bold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\BOD_CI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\DejaVuSerifCondensed.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\KUNSTLER.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\cambriai.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\HARNGTON.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\NirmalaS.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\constanb.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\NIAGSOL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LinLibertine_DR_G.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\OFFSYMXL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\EmojiOneColor-SVGinOT.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LBRITEDI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\consolab.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\segoeprb.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceSansPro-It.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\TCCM____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceCodePro-BoldIt.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\TCCB____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GOTHICB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\BOD_BLAI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\verdanaz.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\TCMI____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\DUBAI-BOLD.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\STSONG.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LSANSDI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\OpenSans-Bold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\micross.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GILC____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ERASMD.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\timesi.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\WINGDNG3.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\HATTEN.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LSANSD.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\CENSCBK.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\calibrii.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LinLibertine_RZI_G.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\GILB____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\gadugi.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\Arimo-Bold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\DejaVuSansCondensed-BoldOblique.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\PARCHM.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\STENCIL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ERASLGHT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\CASTELAR.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\BOD_CB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\GILI____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\SCRIPTBL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\segoeuii.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\phagspab.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ITCEDSCR.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\FRABKIT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\HTOWERTI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\ANTQUAI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\FORTE.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\leelawui.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\ARIALNB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\COPRGTL.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\palab.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\leelauib.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\impact.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceCodePro-Semibold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\TCB_____.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\calibrili.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\Carlito-BoldItalic.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\pala.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\cambriaz.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\AGENCYB.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\OCRAEXT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\Gabriola.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\timesbd.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\STXIHEI.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\Caladea-Bold.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\HTOWERT.TTF”
Debug: Loading Font: “C:\WINDOWS\Fonts\LinBiolinum_RB_G.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\LiberationSerif-Italic.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\SourceCodePro-SemiboldIt.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\arialbi.ttf”
Debug: Loading Font: “C:\WINDOWS\Fonts\marlett.ttf”
Debug: Extra Font: “marlett.ttf”
Debug: Loading Font: “C:/Program Files (x86)/Scrivener/fonts/Courier Prime Bold Italic.ttf”
Debug: Loading Font: “C:/Program Files (x86)/Scrivener/fonts/Courier Prime Bold.ttf”
Debug: Loading Font: “C:/Program Files (x86)/Scrivener/fonts/Courier Prime Italic.ttf”
Debug: Loading Font: “C:/Program Files (x86)/Scrivener/fonts/Courier Prime.ttf”
Debug: No PostScript name for family: “PMingLiU-ExtB”
Debug: No PostScript name for family: “Courier”
Debug: No PostScript name for family: “Roman”
Debug: No PostScript name for family: “MingLiU_HKSCS-ExtB”
Debug: No PostScript name for family: “Sitka Heading”
Debug: No PostScript name for family: “Yu Gothic UI”
Debug: No PostScript name for family: “Fixedsys”
Debug: No PostScript name for family: “MS PGothic”
Debug: No PostScript name for family: “Microsoft YaHei”
Debug: No PostScript name for family: “Microsoft JhengHei UI Light”
Debug: No PostScript name for family: “Microsoft JhengHei Light”
Debug: No PostScript name for family: “Script”
Debug: No PostScript name for family: “Yu Gothic Medium”
Debug: No PostScript name for family: “MS Sans Serif”
Debug: No PostScript name for family: “Sitka Display”
Debug: No PostScript name for family: “MS Gothic”
Debug: No PostScript name for family: “Yu Gothic”
Debug: No PostScript name for family: “Sitka Small”
Debug: No PostScript name for family: “Yu Gothic UI Semibold”
Debug: No PostScript name for family: “Microsoft JhengHei UI”
Debug: No PostScript name for family: “Sitka Subheading”
Debug: No PostScript name for family: “Yu Gothic UI Semilight”
Debug: No PostScript name for family: “Microsoft JhengHei”
Debug: No PostScript name for family: “System”
Debug: No PostScript name for family: “Microsoft YaHei UI”
Debug: No PostScript name for family: “MS UI Gothic”
Debug: No PostScript name for family: “Microsoft YaHei Light”
Debug: No PostScript name for family: “Sitka Text”
Debug: No PostScript name for family: “MS Serif”
Debug: No PostScript name for family: “Terminal”
Debug: No PostScript name for family: “Sitka Banner”
Debug: No PostScript name for family: “MingLiU-ExtB”
Debug: No PostScript name for family: “Yu Gothic Light”
Debug: No PostScript name for family: “Microsoft YaHei UI Light”
Debug: No PostScript name for family: “NSimSun”
Debug: No PostScript name for family: “Yu Gothic UI Light”
Debug: No PostScript name for family: “Cambria Math”
Debug: No PostScript name for family: “8514oem”
Debug: No PostScript name for family: “Small Fonts”
Debug: No PostScript name for family: “Modern”
Debug: No PostScript name for family: “SimSun”

rgletter · February 23, 2018, 7:19pm

If you did not uninstall the previous beta, there is a chance that a conflict is causing the shutdown. Also, make sure you have a 32 or 64 bit machine and install the proper one. I suggest try to uninstall your current version, reboot, download the beta again, and then install.

MimeticMouton · February 24, 2018, 11:20pm

@Rox - The log indicates you’re on version 1.9.7, not one of the betas, so this thread isn’t really applicable. If the freezing is specific to a single project, or that project is always trying to auto-load when you launch Scrivener, I would try removing the ui.ini file from the project’s Settings folder, then see if it will launch. It may just be a matter of trying to load too much into a Scrivenings session on launch that’s causing it to go unresponsive.

Removing the ui.ini file will reset the project’s interface settings to the defaults, so folders will load in corkboard mode, it will be restored to a single editor, label colours won’t be visible (but the labels will still be applied), etc.–no data is lost; the project’s interface will just be back to the vanilla look. If the project opens normally, you can adjust it again to your liking with labels, split editor, or however you had it.

p1agu3 · June 11, 2018, 9:33pm

I am having the same issue as the previous poster, updating the Beta version title to “2.9.0.6” or “Beta 6”. I am attempting to use the most recent (beta 6) Windows version. It is rare that I run into programs that freeze after seconds of a clean install (I use a lot of different software on a lot of different systems), but here we are.

I have updated video card drivers, uninstalled all other unimportant programs from machine, updated windows 7 (64-bit), attempted to find these “tts libraries” that was mentioned (from this link), but nothing is working. So far, the files I found and downloaded were titled “SpeechPlatformRuntime” and “MSSpeech_TTS_en-US_Helen”. I have no idea if these are correct. I have been reading endless internet pages on TTS/language support, and it is absolutely a garbage pile of unnecessary chasing. I am at wit’s end and will likely soon simply give up, which is why I am posting here in hopes that if some random internet stranger finds the solution, they will post about it.

If someone has a recommendation for me or other users, please be specific as to which modules to download, or at least provide a list of modules Scrivener needs for Windows 7/8.1/10 separately. I have no idea what I am doing with these language packages and it is a maze of Win10/8.1 irrelevant gibberish on MS’s site since language packs appear to work very differently in newer versions of Windows.

Here is my log after following the above instructions, which doesn’t appear useful either:

Debug: “Mon Jun 11 13:43:37 2018” “\nScrivener\n\nApplication: Scrivener\nVersion: 2.9.0.6\nBuild: Release\n\nExecutable: Scrivener.exe\nCompiler: MSVC.NET 1914.0\nQt-Compiled: 5.11.0\nQt-Runtime: 5.11.0\nWindows Version: Windows\nCreated: May 31 2018 10:48:22\n”
Debug: Qt Library: “5.11.0” Release
Debug: “Prefx Path: C:/Program Files/Scrivener”
Debug: “Data/Resources: C:/Program Files/Scrivener”
Debug: “Plugins: C:/Program Files/Scrivener”
Debug: “Libraries: C:/Program Files/Scrivener/lib”
Debug: “Libraries Exec: C:/Program Files/Scrivener/bin”
Debug: “Binaries: C:/Program Files/Scrivener/bin”
Debug: “Translations: C:/Program Files/Scrivener/translations”
Debug: "buildCpuArchitecture: " “x86_64”
Debug: "currentCpuArchitecture: " “x86_64”
Debug: Scrivener compiled as 64 Bit application
Debug: Scrivener compiled as 64 Bit application
Debug: Loading Font: “C:\Windows\Fonts\kalingab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Shonarb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\aparajbi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Courier Prime Bold Italic.ttf”
Debug: Loading Font: “C:\Windows\Fonts\nyala.TTF”
Debug: Loading Font: “C:\Windows\Fonts\angsau.ttf”
Debug: Loading Font: “C:\Windows\Fonts\ntailu.ttf”
Debug: Loading Font: “C:\Windows\Fonts\palab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\candara.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upckl.ttf”
Debug: Loading Font: “C:\Windows\Fonts\utsaah.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcjb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\seguisym.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcii.ttf”
Debug: Loading Font: “C:\Windows\Fonts\cambriai.ttf”
Debug: Loading Font: “C:\Windows\Fonts\wingding.ttf”
Debug: Loading Font: “C:\Windows\Fonts\cordiai.ttf”
Debug: Loading Font: “C:\Windows\Fonts\msyhbd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\georgia.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Vani.ttf”
Debug: Loading Font: “C:\Windows\Fonts\mvboli.ttf”
Debug: Loading Font: “C:\Windows\Fonts\estre.ttf”
Debug: Loading Font: “C:\Windows\Fonts\courbd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\gautami.ttf”
Debug: Loading Font: “C:\Windows\Fonts\kartikab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcfb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\timesi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\gishabd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\browab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\CORDIAUB.TTF”
Debug: Loading Font: “C:\Windows\Fonts\upcli.ttf”
Debug: Loading Font: “C:\Windows\Fonts\trebucit.ttf”
Debug: Loading Font: “C:\Windows\Fonts\timesbi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\arabtype.ttf”
Debug: Loading Font: “C:\Windows\Fonts\angsa.ttf”
Debug: Loading Font: “C:\Windows\Fonts\david.ttf”
Debug: Loading Font: “C:\Windows\Fonts\khmerui.ttf”
Debug: Loading Font: “C:\Windows\Fonts\couri.ttf”
Debug: Loading Font: “C:\Windows\Fonts\moolbor.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Laouib.ttf”
Debug: Loading Font: “C:\Windows\Fonts\arial.ttf”
Debug: Loading Font: “C:\Windows\Fonts\ebrima.ttf”
Debug: Loading Font: “C:\Windows\Fonts\framdit.ttf”
Debug: Loading Font: “C:\Windows\Fonts\cour.ttf”
Debug: Loading Font: “C:\Windows\Fonts\constanz.ttf”
Debug: Loading Font: “C:\Windows\Fonts\palabi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\segoeui.ttf”
Debug: Loading Font: “C:\Windows\Fonts\kokilai.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcebi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\tahomabd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\georgiaz.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upclb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\CORDIAUZ.TTF”
Debug: Loading Font: “C:\Windows\Fonts\leelawad.ttf”
Debug: Loading Font: “C:\Windows\Fonts\segoeuil.ttf”
Debug: Loading Font: “C:\Windows\Fonts\consolab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\leelawdb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\micross.ttf”
Debug: Loading Font: “C:\Windows\Fonts\kokila.ttf”
Debug: Loading Font: “C:\Windows\Fonts\tahoma.ttf”
Debug: Loading Font: “C:\Windows\Fonts\unispace bd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\sylfaen.ttf”
Debug: Loading Font: “C:\Windows\Fonts\cordia.ttf”
Debug: Loading Font: “C:\Windows\Fonts\phagspa.ttf”
Debug: Loading Font: “C:\Windows\Fonts\candarai.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Vanib.ttf”
Debug: Loading Font: “C:\Windows\Fonts\dokchamp.ttf”
Debug: Loading Font: “C:\Windows\Fonts\mriamc.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcdl.ttf”
Debug: Loading Font: “C:\Windows\Fonts\utsaahi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\ntailub.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcel.ttf”
Debug: Loading Font: “C:\Windows\Fonts\seguiemj.ttf”
Debug: Loading Font: “C:\Windows\Fonts\georgiai.ttf”
Debug: Loading Font: “C:\Windows\Fonts\tungab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\impact.ttf”
Debug: Loading Font: “C:\Windows\Fonts\cambriab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\gautamib.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcdb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\segoeuib.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upckbi.ttf”
Debug: Loading Font: “C:\Windows\Fonts\segoeprb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\symbol.ttf”
Debug: Loading Font: “C:\Windows\Fonts\taile.ttf”
Debug: Loading Font: “C:\Windows\Fonts\Shonar.ttf”
Debug: Loading Font: “C:\Windows\Fonts\corbel.ttf”
Debug: Loading Font: “C:\Windows\Fonts\angsab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\comicbd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\vrinda.ttf”
Debug: Loading Font: “C:\Windows\Fonts\browa.ttf”
Debug: Loading Font: “C:\Windows\Fonts\gisha.ttf”
Debug: Loading Font: “C:\Windows\Fonts\ahronbd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\consola.ttf”
Debug: Loading Font: “C:\Windows\Fonts\daunpenh.ttf”
Debug: Loading Font: “C:\Windows\Fonts\constanb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upckb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\constani.ttf”
Debug: Loading Font: “C:\Windows\Fonts\euphemia.ttf”
Debug: Loading Font: “C:\Windows\Fonts\trebucbd.ttf”
Debug: Loading Font: “C:\Windows\Fonts\upcib.ttf”
Debug: Loading Font: “C:\Windows\Fonts\mangalb.ttf”
Debug: Loading Font: “C:\Windows\Fonts\himalaya.ttf”
Debug: Loading Font: “C:\Windows\Fonts\candarab.ttf”
Debug: Loading Font: “C:\Windows\Fonts\trado.ttf”
Debug: Loading Font: “C:\Windows\Fonts\kartika.ttf”
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Debug: Extra Font: “latha.ttf”
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Debug: Extra Font: “marlett.ttf”
Debug: Loading Font: “C:\Windows\Fonts\pala.ttf”
Debug: Extra Font: “pala.ttf”
Debug: Loading Font: “C:/Program Files/Scrivener/fonts/Courier Prime Bold Italic.ttf”
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Debug: Loading Font: “C:/Program Files/Scrivener/fonts/Courier Prime.ttf”
Debug: Loading Font: “C:/Program Files/Scrivener/fonts/seguiemj.ttf”
Debug: No PostScript name for family: “MS Sans Serif”
Debug: No PostScript name for family: “MingLiU_HKSCS”
Debug: No PostScript name for family: “Modern”
Debug: No PostScript name for family: “MS Mincho”
Debug: No PostScript name for family: “MS Shell Dlg 2”
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Debug: No PostScript name for family: “MingLiU_HKSCS-ExtB”
Debug: No PostScript name for family: “MingLiU”
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Debug: No PostScript name for family: “Meiryo”
Debug: No PostScript name for family: “Cambria Math”
Debug: No PostScript name for family: “Courier”
Debug: No PostScript name for family: “GungsuhChe”
Debug: No PostScript name for family: “DotumChe”
Debug: No PostScript name for family: “Script”
Debug: No PostScript name for family: “GulimChe”
Debug: No PostScript name for family: “PMingLiU-ExtB”
Debug: No PostScript name for family: “Gungsuh”
Debug: No PostScript name for family: “BatangChe”
Debug: No PostScript name for family: “System”
Debug: No PostScript name for family: “MS Serif”
Debug: No PostScript name for family: “MS UI Gothic”
Debug: No PostScript name for family: “Terminal”
Debug: No PostScript name for family: “SimSun”
Debug: No PostScript name for family: “MingLiU-ExtB”
Debug: No PostScript name for family: “NSimSun”
Debug: No PostScript name for family: “PMingLiU”
Debug: No PostScript name for family: “Gulim”
Debug: No PostScript name for family: “Fixedsys”
Debug: No PostScript name for family: “MS PGothic”
Debug: No PostScript name for family: “Batang”
Debug: No PostScript name for family: “MS Gothic”
Debug: No PostScript name for family: “Dotum”

Thank you for any attempt at help. I can’t seem to get any further. If I could’ve gotten this working, I’d likely have become a paying customer and possibly writer by now, but I’ve been waiting to try this version for years (not a Mac user, never will be) and am very disappointed. I simply don’t know what else to do. Supposedly there’s nothing like Scrivener in this software niche, but I think I’m losing all hope. I am a former IT worker (retired from that line of work now) and can program somewhat effectively myself, so this is very frustrating. Any more ideas? Maybe I didn’t get the correct language packs?