License disappeared

I went to open the app today, and it pretends my license has disappeared. So I dug up my key and tried to re-activate it. And the app claims License does not match product. I tried the “lost license” button, and the emails I got claimed there has been no order history. Went to log into the website and my account has disappeared.

I have all of my email receipts over the years with the order numbers and license key.

Has this happen to anyone else? If so, what did you do to get your account and license restored? Was there a data loss recently?

Contact Lit&Lat directly:

They won’t deal with licence issues through the forum for security reasons.