It’s an older thread, with some information that is obsolete now toward the bottom of it, but another thing to check is whether the Word document has tracked changes in it. I.e. you can make something italic as a revision, and Word will show it along with all the other current revisions, but it isn’t actually saved into the core text that everything else will be using (even copy and paste, as demonstrated in that thread, which to my mind seems insane to not copy what the user can see, but Microsoft will Microsoft).
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