Losing work because of sync issues

This has now happened twice and I’m about to pull all my hair out.
Yesterday: working on iPad. Syncs but gets hung up. Have to restart sync. This time a message appears that I’m out of sync and telling me to resync. Okay, weird way to put it since that’s what I’m wanting to do anyway. Well, I open the document to see it wiped clean an entire chapter that I’d been working on for two weeks. I went to my laptop to see if it was there. No such luck.

Any chance it can be recovered by going straight to Dropbox? Surely, I don’t want to lose my entire book! :imp:

Troubleshooting guide for sync issues here:
scrivener.tenderapp.com/help/kb … os-syncing

On the laptop, you can find Scrivener’s automatic backups by going to Scrivener -> Preferences -> Backups, and opening the backup folder in Finder.

From iOS Scrivener, you can make a ZIP backup of the project and mail it to yourself by tapping Edit on the project screen, selecting the project, and then tapping the Export icon down at the bottom. I’d recommend doing that before poking around in Dropbox. While you might be able to locate a newer version via Dropbox – use their support information for guidance – digging around inside the project also has the potential to make matters worse.


Going to the laptop, to Scrivener -> Preferences -> Backups only works if you saved your work on the laptop, not if you’ve been doing your work on the iPad.


Although if the laptop has been powered up and you have a Time Machine volume connected, it might have backups from the Dropbox folder (on the laptop) even if Scrivener itself hasn’t run.