Mid trial Scrivener keeps crashing on open

I’m mid-trial of the product and when I click to open I get the ‘continue trial’ popup for around 5 seconds then a crash log screen. I have an important piece of work I need to access.
Nick Garnett

Crash log:
Process: Scrivener [2017]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener3
Version: 3.1.5 (12258)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [2017]
User ID: 501

Date/Time: 2020-11-24 09:19:21.030 +0000
OS Version: macOS 11.1 (20C5048k)
Report Version: 12
Anonymous UUID: B4734FC7-BEFD-C0FA-A1DE-8416B0E49860

Sleep/Wake UUID: BFDAC210-30B8-480B-B295-F9D9D0BE11B5

Time Awake Since Boot: 7400 seconds
Time Since Wake: 4900 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2017]

VM Regions Near 0x18:

__TEXT 10fed6000-110407000 [ 5316K] r-x/r-x SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Application Specific Information:
objc_msgSend() selector name: isResizingFrameForTextChanges

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff201ddd1d objc_msgSend + 29
1 com.literatureandlatte.ScrAppKit 0x000000011082e8b4 -[KBBaseTextView _centeredScrollRectToVisible:forceCenter:] + 43
2 com.apple.AppKit 0x00007fff22e7fe4c -[NSTextView(NSPrivate) _scrollRangeToVisible:forceCenter:] + 2335
3 com.literatureandlatte.scrivener3 0x000000010ffa3134 0x10fed6000 + 839988
4 com.literatureandlatte.scrivener3 0x000000010ff7d5b9 0x10fed6000 + 685497
5 com.literatureandlatte.scrivener3 0x000000010ff80258 0x10fed6000 + 696920
6 com.literatureandlatte.scrivener3 0x000000010ff7c298 0x10fed6000 + 680600
7 com.literatureandlatte.scrivener3 0x000000010ff81733 0x10fed6000 + 702259
8 com.literatureandlatte.scrivener3 0x000000010ff31d6c 0x10fed6000 + 376172
9 com.literatureandlatte.scrivener3 0x000000010fee5306 0x10fed6000 + 62214
10 com.apple.AppKit 0x00007fff231d263b __80-[NSDocumentController openDocumentWithContentsOfURL:display:completionHandler:]_block_invoke.787 + 150
11 com.apple.AppKit 0x00007fff231db139 ___NSMainRunLoopPerformBlockInModes_block_invoke + 25
12 com.apple.CoreFoundation 0x00007fff204395a2 CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK + 12
13 com.apple.CoreFoundation 0x00007fff2043944c __CFRunLoopDoBlocks + 437
14 com.apple.CoreFoundation 0x00007fff204387bd __CFRunLoopRun + 2582
15 com.apple.CoreFoundation 0x00007fff204376ce CFRunLoopRunSpecific + 563
16 com.apple.HIToolbox 0x00007fff286b16a0 RunCurrentEventLoopInMode + 292
17 com.apple.HIToolbox 0x00007fff286b12f2 ReceiveNextEventCommon + 283
18 com.apple.HIToolbox 0x00007fff286b11bf _BlockUntilNextEventMatchingListInModeWithFilter + 64
19 com.apple.AppKit 0x00007fff22c4dda5 _DPSNextEvent + 883
20 com.apple.AppKit 0x00007fff22c4c56b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
21 com.apple.AppKit 0x00007fff22f24d38 -[NSApplication _doModalLoop:peek:] + 303
22 com.apple.AppKit 0x00007fff22f23af7 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
23 com.apple.AppKit 0x00007fff22f23aa4 __35-[NSApplication runModalForWindow:]_block_invoke + 70
24 com.apple.AppKit 0x00007fff22f232f2 _NSTryRunModal + 100
25 com.apple.AppKit 0x00007fff22f231d7 -[NSApplication runModalForWindow:] + 128
26 com.literatureandlatte.scrivener3 0x000000010ff51b9f 0x10fed6000 + 506783
27 com.apple.CoreFoundation 0x00007fff2042efec CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
28 com.apple.CoreFoundation 0x00007fff204ca89b ___CFXRegistrationPost_block_invoke + 49
29 com.apple.CoreFoundation 0x00007fff204ca80f _CFXRegistrationPost + 454
30 com.apple.CoreFoundation 0x00007fff203ffbde _CFXNotificationPost + 723
31 com.apple.Foundation 0x00007fff2116dabe -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
32 com.apple.AppKit 0x00007fff22c56f14 -[NSApplication _postDidFinishNotification] + 305
33 com.apple.AppKit 0x00007fff22c56c62 -[NSApplication _sendFinishLaunchingNotification] + 208
34 com.apple.AppKit 0x00007fff22c53e59 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541
35 com.apple.AppKit 0x00007fff22c53ab0 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665
36 com.apple.Foundation 0x00007fff21199056 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
37 com.apple.Foundation 0x00007fff21198ec6 _NSAppleEventManagerGenericHandler + 80
38 com.apple.AE 0x00007fff2620c0b9 0x7fff261ff000 + 53433
39 com.apple.AE 0x00007fff2620b7d4 0x7fff261ff000 + 51156
40 com.apple.AE 0x00007fff26204440 aeProcessAppleEvent + 452
41 com.apple.HIToolbox 0x00007fff286c35e2 AEProcessAppleEvent + 54
42 com.apple.AppKit 0x00007fff22c4e232 _DPSNextEvent + 2048
43 com.apple.AppKit 0x00007fff22c4c56b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
44 com.apple.AppKit 0x00007fff22c3ea89 -[NSApplication run] + 586
45 com.apple.AppKit 0x00007fff22c12d92 NSApplicationMain + 816
46 libdyld.dylib 0x00007fff2035c621 start + 1

Won’t let me post the complete crash log

First off, you need to update to the latest version; the version you have antedates Big Sur and has incompatibilities.

HTH

Mark

Yes, absolutely, if I could get at any menu to do that, I would.
Nick

I’m not at my Mac at the moment. Are you using the Mac App Store version or did you buy directly from Lit&Lat. ?
:slight_smile:
Mark

App store and I’m mid-trial so haven’t purchased yet
Nick

Hi
I fixed it, deleted and re-installed and found relevant backup
Thanks for your help, much appreciated
Nick

I’m not on my Mac at the moment, and am about to go out. If you bought directly from Lit&Lat, just go to the website, download the latest version and simply replace your current version; if you bought through the MacApp Store, there but there should be an upgrade available there.
Otherwise, if memory serves, look in the menu “Scrivener > Check for update” or something similar.