My Scrivener keep crashing after purchased

Khanh Nguyen ken@techfox.io
Attachments
3:51 PM (18 minutes ago)

to mac.support

Hello team,
I love your product, I am writing my book on Scrivener and it helps me a lot.
So I decided to purchase it so that I can utilize the power of Scrivener.
Unfortunately, after purchasing, I start downloading the latest version of Scrinever, input the code, reopen the project and it keeps crashing.
I my project is quite big to attach here. Please contact me via my email ken@techfox.io. Please advice, it’s pity of me if lost my project :cry:

I am looking forward to hearing from you.
Regards,

This was addressed to our forum, not our support address, and there were no attachments. You can contact our support address here:
literatureandlatte.com/contact-us

If the crash occurs only with this project, try resetting the project display settings, as explained here:
scrivener.tenderapp.com/help/kb … y-settings

If it occurs with all projects, try resetting Scrivener’s preferences, as explained here:
scrivener.tenderapp.com/help/kb … references

If that doesn’t help either, what does the crash report say?

Katherine