New User Licensing Issues and Option Dialog Issues

Scrivener Scrivener for Windows
1

Hi,

So I just bought a copy on Scrivener for Windows and installed the latest version 1.9.16.0 on a windows 10 machine (version 1903) . Upon opening it asks for my license key and email which i enter and click to activate. It then tells me it has successfully activated but it remains in trial mode and brings up a buy/ activate dialog when ever you open. If i try to activate again the same happens.

I manually added a windows firewall exception in case that was blocking the request, but it made not difference (i’m not running any third party AV or firewalls). Also, when I change any settings in the options dialog they do not save. I cannot link in my citation manager or change any default settings at present which is frustrating.

Any help would be appreciated,

Regards,

Richard.

2

So after messing around with the firewall, enabling TLS 1.2 as default in the registry which had no effect. It turns out a simple uninstall and reinstall was all that was required. Not sure what didn’t install correctly the first time, but it all seems to be activated and working correctly now.

I now need to unpick all the hacks I make trying to find out the issue…

Regards,

Richard.