New version Scrivener

It does not recognise my details when I try to upgrade to the new version, this is when I bought it and it seems to fit criteria?
Order Date: 12/10/2013
Order Method: Web Store
Any suggestions obviously if not entitled will have to buy again :frowning:

Can you please email either contact@ or The update is free, so I’m not sure why you’re having problems, but one of the support bods should be able to get you up and running.
All the best,

Thank you Keith will do that now

Note that Scrivener 2.7 is a free upgrade for 2.x users.

I’ve run into a number of cases where people tried to purchase the upgrade through our store, and were dismayed when the store refused to recognize their address.

In most cases, the reason has been that they already have a 2.x license and therefore don’t need to give us money or deal with the store at all. Just download and install the upgrade.