# No User Error

**URL:** <https://forum.literatureandlatte.com/t/no-user-error/26557>\
**Category:** Scrivener for Windows\
**Tags:** support\
**Created:** [May 23, 2014, 3:18am UTC](https://forum.literatureandlatte.com/t/no-user-error/26557 "2014-05-23T03:18:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![evenstar](https://forum.literatureandlatte.com/letter_avatar_proxy/v4/letter/e/c89c15/32.png) [@evenstar](https://forum.literatureandlatte.com/u/evenstar)\
**Post date:** [May 23, 2014, 3:18am UTC](https://forum.literatureandlatte.com/t/no-user-error/26557/1 "2014-05-23T03:18:13Z")

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When importing docx. files, Scrivener always fails and tells me ‘No User Error’. I have Microsoft Word 2013. The imported page is always blank.

How can I solve it?