Old windows purchase

Hi there

I’m a loyal Scrivener user, mostly using Scrivener on Mac, but years ago I also purchased the Windows version. I only used the windows version for a little while and have been using Mac ever since.

Recently I got a new job which will entail being in London two/three days a week and was given a work laptop, which is a Windows. I asked them if I could install Scrivener on it and they agreed (yay) which will help me to keep on with my writing, because i can do it in the office in the morning/evenings after work before commuting home.

However, I can’t find the product key from my purchase. I’ve tried to recover it, including through the relevant page on the website and it’s not coming up. I’ve repeatedly emailed the sales department to try and resolve the issue and have received no response.

Can anyone advise as to what I can do?

Thnaks in advance

They are on a well deserved and announced company holiday. back next week. odds are you will hear soon.

Ok, thanks for letting me know. I don’t often check in on the forum or blog, so didn’t see the announcement

Have tried the license recovery tool with the email address you purchased the Windows version with?
https://www.literatureandlatte.com/lost-licence-recovery

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Hi Anton. Yes, like I said, I’ve used that page of the website, and put in my details and no joy

In that case only the official Support Team can help you.

https://www.literatureandlatte.com/contact-us

Yeah, I emailed them and still waiting for a response

We’re just back from our holiday closure and working through a backlog. Thank you for your patience.

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