Please help! It's not working.

I’m trying to load Scrivener onto a new computer. I killed my old computer, I’m doing Nano, and I’ve already lost a couple of days.

I downloaded Scrivener but my serial number isn’t working. I pulled up the old email, cut and pasted it into the registration form but it still isn’t working. What do I do now?


What is the error message you’re receiving when trying to register? If you could post a screenshot, that would help identify the problem. If you’re copying and pasting from your email, ensure that you’re not accidentally picking up any extra whitespace on either side of the number.

You should be able to use the 30-day trial on the new computer, so even if it’s not recognising the serial number you ought to be able to access the project and carry on with NaNo while sorting this out.