Please Help

I have bought Scrivener. I installed it and the first time I clicked the icon, the hourglass came up for about 4 seconds then nothing happened. I tried it a second time and the hourglass displays for a half-second, then nothing happened.

So I uninstalled and reinstalled it, with the same results.

I am running Windows 10, and will take whatever steps you suggest. Thanks in advance.

Go ahead and directly contact tech support via email, as discussed here

If they are swamped and take a while to get back to you, you might read and consider trying the following. My sense is the comptability tweak is the easier of the two to try… though the problematic fonts may be the more likely to ultimately fix.

Hope that is of some assistance.

Thank you so much. The problem was with the font. The names of the fonts was SigmundFreudTypeface1, SigmundFreudTypeface2, SigmundFreudTypeface3, SigmundFreudTypeface4, SigmundFreudTypefaceKurrent, and SigmundFreudTypefacePRO. These are custom fonts from a kickstarter campaign.