Problems importing Chinese text from Mac

It’s to do with coding. There have been problems with importing Chinese docs straight into the Windows version as a result. It might be worth your looking at this post in a previous thread:

I must admit that for various reasons I haven’t been able to follow up with my Windows using Chinese friends, from the time of that set of exchanges, so I guess the problem is still an encoding one.

As a work-around, I suspect your best bet would be to compile the text as an RTF for her to open in Word or an OpenOffice clone and save it out as .doc and then import that. Don’t save it as .doc from Scrivener, as that is just RTF with a changed creator code but doesn’t work as fully as compiling to .rtf, it seems. Or if you convert it to .doc yourself, make sure you follow what Kelly says.