Sorry to bother you with this support question, but I’m wondering if anyone else has had this problem. My Mac upgraded to the latest OSX version this morning, 10.5.8, and now when I try to run Mail, I get a message that says: “You cannot use this version of the application Mail with this version of Mac OS X.”
Has anyone experienced this problem, and, if so, any suggestions how to fix it? If not, does anyone know a good website with information about this kind of thing?
Thank you for the response. I tried running the mail updater, but as I was going through the process it said this: “You cannot install Mail Update on this volume. This volume does not meet the requirements for this update.”
This doesn’t bode well, does it? All the other software I’ve tried seems to be working well.
Not that it is of any help to you now, but I’m always a fan of downloading the combo updates manually instead of using Software Update to upgrade the core system or any other updates that require a restart. With core updates, I like to wait about two weeks before applying them. If an update is critical to security, they will publish these as small patches as soon as they can, rather than wait for a large system update—so for most people there is no rush to go up a point.
You might have luck using the combo update at this point—but it might just look at your version ID and come back with a “Can’t do that” type message.
Also of no immediate help, but I’ve found it extremely useful to set Gmail to harvest all the mail delivered to my POP address, which I normally handle through Mail. In a situation like this, with Mail conked out, you’ve got all your email readily available via Gmail. Not to mention the flexibility it allows in accessing mail from other computers while on the road. I prefer Mail as my primary email client, but Gmail is a great backup.
I tried fixing this by downloading and installing the combo update, but it won’t work. I think the permissions on my hard drive are messed up and the repair permissions function returns an error too. I think I’m going to have to throw up my hands and take the computer to my dealer – he’ll probably charge me a bunch of money to reinstall the operating system or something.
It’s the last time I’ll use the software updater… which has worked well for over a year up until this disaster.
BTW: The best advice anyone can give you before you consider any kind of system reinstall is this: back up your data. Seriously.
(By “Dealer” I take it you didn’t buy at the Apple store? They’ll book an appointment with an Apple Genius for you if you have a Mac of any kind, but until you’ve at least tried archive and install even that’s overkill.)
Thank you for the information about Archive and Re-install. I will try that before heading to my vendor – correct, he is not an Apple Store. We do not have one of those in Vermont, but my dealer has been selling Macs for over 20 years, so I hope he knows what he’s doing!