MacBook running Mac OS 10.6.8 with Scrivener 2.6
I loaded the trial version about a month ago and started a project. It worked great and I was very pleased with the software. Today I went back to work on it and decided to buy the software. I purchased the software, entered the registration information, and activated my account.
However, I can’t open my earlier project or the tutorial. I have rebooted my computer and opened and closed the software several times. The Scrivener application DOES open. It is on my docking bar at the bottom and on the menu bar at the top. However, it won’t let me do anything else. I can see my old project and the tutorial project when I use the drop-down menu but I can’t get either of them to open. Nor can I open a brand new project. Sometimes I can get the Project Template window to appear but it just sits there also. I can hit the various buttons at the bottom of it but nothing happens. It is as if the application is frozen up somehow. I can’t even quit it without using Force Quit.
Help please.
Sorry to hear you’re having problems. Could you please do the following:
-
Quit Scrivener.
-
Open Console.app (from /Applications/Utilities).
-
Relaunch Scrivener and try to open a project.
-
Take a look at Console.app, search for “Scrivener” in the toolbar to limit errors to those reported by Scrivener, and then copy and paste any results into your reply.
It sounds as though an error is being thrown, and it should be reported in Console.app.
Thanks and all the best,
Keith
5/6/15 9:46:40 AM Scrivener[938] Could not find image named ‘Twitter’.
5/6/15 9:46:40 AM Scrivener[938] Could not find image named ‘Scrivener’.
5/6/15 9:46:40 AM Scrivener[938] Could not find image named ‘NaNoSponsor’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘SearchIconSmall’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘InspectorBarDeleteWithDivider’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘InspectorBarAdd’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘TBScriveningsSegment’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘TBCorkboardSegment’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘TBOutlinerSegment’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘SplitH-N’.
5/6/15 9:46:54 AM Scrivener[938] Could not find image named ‘SplitH-P’.
5/6/15 9:46:54 AM Scrivener[938] Cannot lock focus on image <NSImage 0x18f7260 Size={0, 0} Reps=(
)>, because it is size zero.
5/6/15 9:47:06 AM Scrivener[938] HIToolbox: ignoring exception ‘Cannot lock focus on image <NSImage 0x150511e0 Size={0, 0} Reps=(
)>, because it is size zero.’ that raised inside Carbon event dispatch
(
0 CoreFoundation 0x911086ca __raiseError + 410
1 libobjc.A.dylib 0x97a835a9 objc_exception_throw + 56
2 CoreFoundation 0x911083f8 +[NSException raise:format:arguments:] + 136
3 CoreFoundation 0x9110836a +[NSException raise:format:] + 58
4 AppKit 0x92447596 -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 267
5 AppKit 0x9244747f __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 114
6 AppKit 0x92337820 -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 189
7 AppKit 0x92447405 -[NSImage lockFocusWithRect:context:hints:flipped:] + 204
8 AppKit 0x9249e670 -[NSImage lockFocusFlipped:] + 138
9 AppKit 0x9249e5dd -[NSImage lockFocus] + 64
10 Scrivener 0x0021c92c 0x0 + 2214188
11 AppKit 0x922bfbeb -[NSCustomObject nibInstantiate] + 384
12 AppKit 0x922bf9f9 -[NSIBObjectData instantiateObject:] + 253
13 AppKit 0x922becfe -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
14 AppKit 0x922bd1a4 loadNib + 257
15 AppKit 0x922bc59c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 228
16 AppKit 0x922bc4ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
17 AppKit 0x9234bfcb -[NSWindowController loadWindow] + 223
18 AppKit 0x922e2f22 -[NSWindowController window] + 89
19 AppKit 0x92547dbc -[NSWindowController showWindow:] + 36
20 Scrivener 0x00036abd 0x0 + 223933
21 AppKit 0x92488c4c -[NSDocument showWindows] + 116
22 AppKit 0x9254a672 -[NSDocumentController openDocumentWithContentsOfURL:display:error:] + 1071
23 Scrivener 0x00052d22 0x0 + 339234
24 AppKit 0x92667f0f -[NSDocumentController(NSPrivate) _openRecentDocument:] + 291
25 AppKit 0x9233da26 -[NSApplication sendAction:to:from:] + 112
26 AppKit 0x9233d8d9 -[NSMenuItem _corePerformAction] + 435
27 AppKit 0x9233d5ca -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
28 AppKit 0x9233d4b6 -[NSMenu performActionForItemAtIndex:] + 65
29 AppKit 0x9233d469 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
30 AppKit 0x9233d3cf -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
31 AppKit 0x9233d313 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
32 AppKit 0x92331a55 NSSLMMenuEventHandler + 404
33 HIToolbox 0x98ec2c2f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1567
34 HIToolbox 0x98ec1ef6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 411
35 HIToolbox 0x98ee47f3 SendEventToEventTarget + 52
36 HIToolbox 0x98f10e87 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 448
37 HIToolbox 0x98f35b90 SendMenuCommandWithContextAndModifiers + 66
38 HIToolbox 0x98f35b47 SendMenuItemSelectedEvent + 121
39 HIToolbox 0x98f35a5d ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2 + 152
40 HIToolbox 0x98f05160 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 454
41 HIToolbox 0x98f048bb _HandleMenuSelection2 + 465
42 HIToolbox 0x98f046d9 _HandleMenuSelection + 53
43 AppKit 0x9232af96 _NSHandleCarbonMenuEvent + 285
44 AppKit 0x922ffb46 _DPSNextEvent + 2304
45 AppKit 0x922fedd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
46 AppKit 0x922c11f3 -[NSApplication run] + 821
47 AppKit 0x922b9289 NSApplicationMain + 574
48 Scrivener 0x000023f5 0x0 + 9205
49 ??? 0x00000002 0x0 + 2
)
5/6/15 9:47:28 AM Scrivener[938] Cannot lock focus on image <NSImage 0x189d530 Size={0, 0} Reps=(
)>, because it is size zero.
I am happy to uninstall and reinstall everything if that’s the easiest thing to do.
Okay, that log is good news! You see all those “Could not find image named” messages? That means that the application can’t find image files that should be embedded inside the Scrivener.app application bundle. That means that Scrivener has failed to copy correctly to your hard drive (applications are really special types of folders, so they can suffer copy errors just like folders can).
So, all you need to do is delete Scrivener - move it to the Trash (that won’t affect your projects) - and then re-download and re-install from our product page. That should get you up and running.
If you still have problems, though, let me know.
All the best,
Keith
I reinstalled the software and everything seems to be working fine now. (I suspect I made an error installing it the first time.)
Thanks for your assistance.
Glad you’re back up and running!
Thanks for this. The same thing happened to me. I trashed and reloaded the program and I seem to be up and running again. Thanks so much, I was feeling desperate! 