Quick keys for Scriptwriting mode are not working


I’ve been searching high and low for a solution to this.

When in scriptwriting mode I cannot use the quick keys / shortcuts for things like a for action, c for character, s for scene, etc.

When the box comes up and I hit c for character a lower case c is typed and the element box goes away. I checked the setting and it does say c is the selected quick key for the scriptwriting mode. My keyboard is in US mode. I like to move freely so having to arrow toggle to get to each script element is a drag and makes me want to go back to Final Draft… But Scrivener has so much to offer.

Am I doing something wrong here?

Thank you,