Re-activation with Licence provider failed

Scrivener Scrivener for Windows
1

Hello,

I have been using Scrivener for six months and purchased a licence as soon as my trial was over. When I logged into the application yesterday (12th November 19) I was met with the error message ‘Your automatic re-activation with our licence provider has failed for more than 2 months’. I was told to note down the licence key below but there was none, the box for licence key was empty. When I closed this error message I was forced back to the trial mode, which had of course expired, and I had to buy a second licence to regain access to all my work.

I have searched for a copy of my original licence number and sadly I can’t find it, although I do now have several copies of my new one.

Could somebody have a look and let me know what has triggered this? Has anyone else experienced this issue?

Without knowing what went wrong I can’t know that it won’t happen again, and I might even be forced to pay a third time to get my work back. Obviously I can’t risk that, so I’d have to stop using the software, which would be a shame.

Thanks,
Gina

2

Did you contact L&L, normally they’re very helpful in finding lost licences.

On the other hand, the payment platform Literature & Latte used to work with is not longer around, so they had to find a new prodiver, and unfortunately your case seems to be quite common.

3

Gina, this is a well thrashed out problem in this forum. Check the details in this post “unable to verify your activation for more then two months” which has 17 pages and 241 posts so far.
Latest news was of another update to bring Scrivener for Windows up to version 1.9.16.0 on Thursday 14th November which we hope will finally fix the problem.