Right-clicking on editor crashes while in document view mode

Hi KB,

Love this software; been using it for years without a problem. Just convinced my boss to buy it, and I’m getting a really weird crash on his iMac. I’m right-clicking on the editor expecting the usual pop-up menu, but I get a crash instead every time (log included at bottom).

  1. Open any type of document.
  2. Right-click anywhere in the editor while the view mode is set to document.
  3. Crash.

I’ve tried resetting the computer, uninstalling Scrivener with AppCleaner and reinstalling from the App store. I’ve tried disconnecting extra thunderbolt display, disbling bluetooth, disabling WiFi and ethernet, ejecting external hard drives). I’ve run it without any other programs open. I’ve tried with different Scrivener files. I’ve tried with the Scrivener files located in different places on the hard drive, and even in Dropbox.

I can right-click anywhere other than the editor and Scrivener is stable, including corkboard and outliner views, and both the header and footer. I can click around for several minutes and come back to the editor mode and it will still crash every time. I’ve tried switching to the document view mode from the toolbar, from the View menu, and with keyboard shortcuts, all with the same result.

The rest of his iMac is stable; Pages and TextEdit both work fine.

Regards,
David

Hardware:

Hardware Overview:

  Model Name: iMac
  Model Identifier: iMac12,2
  Processor Name: Intel Core i7
  Processor Speed: 3.4 GHz
  Number of Processors: 1
  Total Number of Cores: 4
  L2 Cache (per Core): 256 KB
  L3 Cache: 8 MB
  Memory: 16 GB
  Boot ROM Version: IM121.0047.B1F
  SMC Version (system): 1.72f2

Crash report sent by version: 2.4.1 (22949) - MAS

Process: Scrivener [475]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.4.1 (2.4.1)
App Item ID: 418889511
App External ID: 14630672
Code Type: X86 (Native)
Parent Process: launchd [160]
User ID: 503

Date/Time: 2013-10-17 15:15:03.250 -0700
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
–> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] —/--- SM=NUL /Applications/Scrivener.app/Contents/MacOS/Scrivener
__TEXT 0000000000001000-000000000033c000 [ 3308K] r-x/rwx SM=COW /Applications/Scrivener.app/Contents/MacOS/Scrivener

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x96e3e731 CFArrayGetCount + 17
1 com.apple.CoreText 0x9463a3ef TCollection::InitFromDictionary(__CFDictionary const*) + 111
2 com.apple.CoreText 0x94670ab6 +[NSFontCollection _newFromDictionary:] + 113
3 com.apple.CoreText 0x945e1498 +[NSFontCollection _collectionAtURL:error:] + 78
4 com.apple.CoreText 0x946705e7 +[NSFontCollection _namesOfFontCollectionsWithVisibility:includingHidden:] + 846
5 com.apple.CoreText 0x94670851 +[NSFontCollection allFontCollectionNames] + 49
6 com.apple.AppKit 0x97dd58b8 -[NSFontManager collectionNames] + 36
7 com.apple.AppKit 0x97dee541 -[NSFontPanel initWithContentRect:styleMask:backing:defer:] + 736
8 com.apple.AppKit 0x97ed19cf -[NSPanel init] + 107
9 com.apple.AppKit 0x97ded0dc +[NSFontPanel sharedFontPanel] + 97
10 com.literatureandlatte.ScrAppKit 0x00433d2b -[KBBaseTextView menuForEvent:] + 12753
11 com.literatureandlatte.scrivener2 0x001807cd 0x1000 + 1570765
12 com.apple.AppKit 0x98061f27 -[NSView rightMouseDown:] + 117
13 com.apple.AppKit 0x97fdb3a8 -[NSTextView rightMouseDown:] + 207
14 com.apple.AppKit 0x97b0faf1 -[NSWindow sendEvent:] + 7432
15 com.apple.AppKit 0x97b0a90f -[NSApplication sendEvent:] + 4278
16 com.literatureandlatte.scrivener2 0x0004e237 0x1000 + 315959
17 com.apple.AppKit 0x97a2462c -[NSApplication run] + 951
18 com.apple.AppKit 0x979c75f6 NSApplicationMain + 1053
19 com.literatureandlatte.scrivener2 0x00033db1 0x1000 + 208305
20 com.literatureandlatte.scrivener2 0x000028b5 0x1000 + 6325

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98af99ae kevent + 10
1 libdispatch.dylib 0x92677c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x926777a9 _dispatch_mgr_thread + 53

Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x98af67ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x98af5cac mach_msg + 68
2 com.apple.CoreFoundation 0x96e60f79 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x96e6695f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x96e6601a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x96e65e8b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x9968837a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x996ec448 -[NSThread main] + 45
8 com.apple.Foundation 0x996ec3cb NSThread__main + 1396
9 libsystem_c.dylib 0x999855b7 _pthread_start + 344
10 libsystem_c.dylib 0x9996fdce thread_start + 34

Thread 3:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x98af8be6 __select + 10
1 com.apple.CoreFoundation 0x96eaa650 __CFSocketManager + 1632
2 libsystem_c.dylib 0x999855b7 _pthread_start + 344
3 libsystem_c.dylib 0x9996fdce thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 6:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 7:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 8:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 9:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 10:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 11:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 12:
0 libsystem_kernel.dylib 0x98af90ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x999880ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x99987e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9996fdaa start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x02a99aa8 ebx: 0x00000000 ecx: 0x00000000 edx: 0x96e3e72d
edi: 0x9463a38e esi: 0x02a6da20 ebp: 0xbffff288 esp: 0xbffff270
ss: 0x00000023 efl: 0x00010282 eip: 0x96e3e731 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 4

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0x98533000 - 0x98548fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x98a81000 - 0x98ad8ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x98ad9000 - 0x98ae3fff com.apple.DisplayServicesFW (2.7.2 - 357) <76D33A58-C39E-398A-9597-389A9B1FE76D> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x98ae4000 - 0x98afeffc libsystem_kernel.dylib (2050.48.12) <9B50E922-DCEA-3066-A9B2-613A6D2C5C69> /usr/lib/system/libsystem_kernel.dylib
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0x98b3c000 - 0x98b3cfff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98b3d000 - 0x98b3efff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x98b3f000 - 0x98b61fff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x98b62000 - 0x98c9dff7 libBLAS.dylib (1073.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x98c9e000 - 0x98ccdff7 com.apple.securityinterface (6.0 - 55024.4) <7C5E28DC-F8BE-3238-883F-E1646A2AF895> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x98d0b000 - 0x98d3eff3 com.apple.GSS (3.0 - 2.0) /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x98d49000 - 0x98d6eff7 com.apple.quartzfilters (1.8.0 - 1.7.0) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x98d6f000 - 0x98e23fff com.apple.coreui (2.0 - 181.1) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x98e24000 - 0x992cbffb com.apple.CoreAUC (6.22.03 - 6.22.03) <054DADA8-A077-3BF0-8BEA-C568E7360E75> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x992cc000 - 0x99369ff7 com.apple.PDFKit (2.8.5 - 2.8.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
0x9936a000 - 0x9937cfff libbsm.0.dylib (32) /usr/lib/libbsm.0.dylib
0x9937d000 - 0x993adff3 libtidy.A.dylib (15.10) /usr/lib/libtidy.A.dylib
0x993ae000 - 0x993cbfff libxpc.dylib (140.43) /usr/lib/system/libxpc.dylib
0x993cc000 - 0x9964dff3 com.apple.RawCamera.bundle (4.09 - 711) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9964e000 - 0x9996eff3 com.apple.Foundation (6.8 - 945.18) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9996f000 - 0x99a2cffb libsystem_c.dylib (825.40.1) /usr/lib/system/libsystem_c.dylib
0x9a1c9000 - 0x9a1f5ff7 libsystem_info.dylib (406.17) /usr/lib/system/libsystem_info.dylib
0x9a1f6000 - 0x9a23dff3 com.apple.CoreMedia (1.0 - 926.106) /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x9a23e000 - 0x9a4baff7 com.apple.QuickTime (7.7.1 - 2599.41) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0xc0000000 - 0xc002cff3 +com.growl.growlframework (1.3.1 - 1.3.1) /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl

crash log continued in reply

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 519
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=201.0M resident=127.8M(64%) swapped_out_or_unallocated=73.2M(36%)
Writable regions: Total=175.8M written=21.5M(12%) resident=61.0M(35%) swapped_out=0K(0%) unallocated=114.9M(65%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 12.3M
CG image 596K
CG raster data 148K
CG shared images 192K
CoreImage 72K
CoreServices 1488K
MALLOC 97.4M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 156K
Memory tag=35 2196K
OpenCL 44K
SQLite page cache 1632K
Stack 69.7M
VM_ALLOCATE 16.2M
__DATA 10.1M
__DATA/__OBJC 432K
__IMAGE 528K
__IMPORT 12K
__LINKEDIT 38.7M
__OBJC 3348K
__OBJC/__DATA 92K
__PAGEZERO 4K
__TEXT 162.4M
__UNICODE 544K
mapped file 84.7M
shared memory 17.3M
=========== =======
TOTAL 551.9M
TOTAL, minus reserved VM space 551.9M


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----- Console Messages -----
2013-10-17 15:15:01.363 Scrivener[475:c07] Cannot recognize type of executable for CFBundle/CFPlugIn 0xb2f2100 </Library/Contextual Menu Items/MediaProCM.plugin> (not loaded)
2013-10-17 15:15:01.363 Scrivener[475:c07] Cannot find function pointer MediaProCMFactory for factory F33A2227-57F1-11D9-9FF3-000D933C4E4C in CFBundle/CFPlugIn 0xb2f2100 </Library/Contextual Menu Items/MediaProCM.plugin> (not loaded)

Hi,

It looks like you have a bad plugin. This was in your log:

2013-10-17 15:15:01.363 Scrivener[475:c07] Cannot recognize type of executable for CFBundle/CFPlugIn 0xb2f2100 </Library/Contextual Menu Items/MediaProCM.plugin> (not loaded) 2013-10-17 15:15:01.363 Scrivener[475:c07] Cannot find function pointer MediaProCMFactory for factory F33A2227-57F1-11D9-9FF3-000D933C4E4C in CFBundle/CFPlugIn 0xb2f2100 </Library/Contextual Menu Items/MediaProCM.plugin> (not loaded)

This says that you have a plugin set to load in certain contextual menus, but the plugin isn’t working, and it’s crashing Scrivener (presumably it isn’t getting called on in the other programs you tested in for some reason - it’s down to the plugin to tell OS X in what situations it should be called upon). This is a problem with the plugin, not Scrivener, so all you need to do is delete it. To do so:

  1. In the Finder, navigate to the ~/Library folder (to do so, open the “Go” menu, hold down the Option key on your keyboard, and select the “Library” option that appears in the menu when you do so).

  2. Inside the ~/Library folder, locate and open the “Contextual Menu Items” folder.

  3. Move the file entitled MediaProCM.plugin to the Trash.

This should resolve the problem, but let me know if it doesn’t.

Thanks for recommending Scrivener to your boss!

All the best,
Keith

Fantastic, thanks.

I was happy to recommend Scrivener! Keep up the good work, Keith.