Scrivener Crashes when importing images or pasting texts

soitgoes · February 27, 2013, 1:33am

Info:
Scrivener 2.3.1
Mac OS X 10.8.2

Actions that (consistently) replicate crash:
Open Scrivener
Paste text from another application (either “paste” or “paste without formatting”) such as Pages
Text is inserted (but does NOT maintain its original formatting in the second command)
Application crashes

OR

Open Scrivener
Import document from Pages or import image file
Document/Image is inserted
Application crashes

I’m really trying to use Scrivener to maintain my workflow but this is impossible when it crashes almost immediately. Help appreciated!

kewms · February 27, 2013, 6:51am

I’m sorry to hear that you’re having trouble. What does the crash report say?

What happens if you run your Mac in Safe Mode? That will disable all startup items, and is a quick way to track down conflicts with incompatible third-party plugins, for instance. To enter Safe Mode, reboot your Mac, holding the Shift key when you hear the startup tone.

Katherine

soitgoes · March 30, 2013, 6:43pm

Hi,

Thank you for the reply and I’m sorry about the delay in my response.

I tried entering safe mode. I can paste/add Pages documents as references. However when I try to copy and paste text without formatting, Scrivener crashes consistently. I pasted from a PDF because while in safe mode I had trouble seeing the contents of the documents I usually work with in Pages (the fonts were missing). Therefore I wasn’t able to copy images/text from the Pages file, which would be one of the actions I hope to be able to perform in using Scrivener for notes.

kewms · April 9, 2013, 5:01pm

Since you first reported this problem, we’ve released a new version of Scrivener, 2.4.1. I’m not aware of any fixed bugs that directly relate to the problem you’re having, but upgrading (free) would definitely be the first thing to try.

If that doesn’t help, could you include a copy of the crash report, please?

Thanks,

Katherine

soitgoes · April 24, 2013, 1:42am

I downloaded 2.4.1 and it also crashed. Here is the log:

[code]Hardware:

Hardware Overview:

  Model Name: MacBook Pro
  Model Identifier: MacBookPro5,1
  Processor Name: Intel Core 2 Duo
  Processor Speed: 2.8 GHz
  Number of Processors: 1
  Total Number of Cores: 2
  L2 Cache: 6 MB
  Memory: 8 GB
  Bus Speed: 1.07 GHz
  Boot ROM Version: MBP51.007E.B06
  SMC Version (system): 1.33f8
  Sudden Motion Sensor:
      State: Enabled

Crash report sent by version: 2.4.1 (22817)

Process: Scrivener [1964]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.4.1 (2.4.1)
Code Type: X86 (Native)
Parent Process: launchd [263]
User ID: 501

Date/Time: 2013-04-23 12:50:35.831 -0500
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000fefff000

VM Regions Near 0xfefff000:
__LINKEDIT 00000000fa16c000-00000000fa192000 [ 152K] r–/rwx SM=COW /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
–> VM_ALLOCATE 00000000fefff000-00000000ff000000 [ 4K] rw-/rwx SM=COW
Submap 00000000ffff0000-00000000ffff1000 r–/r-- process-only submap

Thread 0 Crashed:: 0 ??? 1 com.apple.AppKit 2 com.apple.AppKit 3 com.apple.AppKit 4 com.apple.AppKit 5 libobjc.A.dylib 6 com.apple.CoreFoundation 7 com.apple.AppKit 8 com.apple.AppKit 9 com.apple.AppKit 10 com.apple.AppKit 11 com.apple.AppKit 12 com.apple.AppKit 13 com.apple.AppKit 14 com.apple.Foundation 15 com.apple.Foundation 16 com.apple.Foundation 17 com.apple.Foundation 18 libdispatch.dylib 19 libdispatch.dylib 20 libdispatch.dylib 21 com.apple.CoreFoundation 22 com.apple.CoreFoundation 23 com.apple.CoreFoundation 24 com.apple.HIToolbox 25 com.apple.HIToolbox 26 com.apple.HIToolbox 27 com.apple.AppKit 28 com.apple.AppKit 29 com.apple.AppKit 30 com.apple.AppKit 31 com.literaturean 32 com.literaturean 33 com.apple.AppKit 34 com.apple.AppKit 35 com.literaturean 36 com.apple.AppKit 37 com.apple.AppKit 38 com.literaturean Dispatch queue: com.apple.main-thread
0xfefff000 0 + 4278185984
0x029e102f -[NSThemeDocumentButton _invalidateDocumentIcon] + 80
0x029ebbad -[NSThemeFrame _invalidateDocumentIcon] + 36
0x02a42c10 -[NSWindow _invalidateDocumentIcon] + 73
0x02a5c07b -[NSWindowController _invalidateDocumentIcon] + 75
0x01e66586 -[NSObject performSelector:] + 62
0x02017d7d -[NSArray makeObjectsPerformSelector:] + 333
0x02759834 __block_global_244 + 239
0x0272edc5 __54-[NSDocument performAsynchronousFileAccessUsingBlock:]_block_invoke_0595 + 25
0x0272e425 __56-[NSDocument _performFileAccessOnMainThread:usingBlock:]_block_invoke_0546 + 57
0x022c51fd -[NSDocument continueFileAccessUsingBlock:] + 247
0x022c4e24 -[NSDocument _performFileAccessOnMainThread:usingBlock:] + 553
0x022c994c -[NSDocument performAsynchronousFileAccessUsingBlock:] + 475
0x0275973e __36-[NSDocument presentedItemDidChange]_block_invoke_0 + 126
0x01a6bcc1 -[NSBlockOperation main] + 188
0x01a3efb9 -[__NSOperationInternal start] + 740
0x01a3ecce -[NSOperation start] + 67
0x01a46dc9 __block_global_6 + 135
0x034dcf8f _dispatch_call_block_and_release + 15
0x034d8c82 _dispatch_client_callout + 46
0x034de2e3 _dispatch_main_queue_callback_4CF + 223
0x01fb91d5 __CFRunLoopRun + 1845
0x01fb863a CFRunLoopRunSpecific + 378
0x01fb84ab CFRunLoopRunInMode + 123
0x058e815a RunCurrentEventLoopInMode + 242
0x058e7ec9 ReceiveNextEventCommon + 374
0x058e7d44 BlockUntilNextEventMatchingListInMode + 88
0x02402a3a _DPSNextEvent + 724
0x0240226c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
0x024ed529 -[NSWindow nextEventMatchingMask:] + 95
0x029a8038 -[NSTextView mouseDown:] + 8451
dlatte.ScrAppKit 0x0063a92f -[KBBaseTextView mouseDown:] + 824
dlatte.scrivener2 0x0018140d 0x1000 + 1573901
0x024e3a21 -[NSWindow sendEvent:] + 6968
0x024dea0f -[NSApplication sendEvent:] + 4278
dlatte.scrivener2 0x0004e5cf 0x1000 + 316879
0x023f872c -[NSApplication run] + 951
0x0239b6f6 NSApplicationMain + 1053
dlatte.scrivener2 0x00002ed5 0x1000 + 7893

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x036909ae kevent + 10
1 libdispatch.dylib 0x034dbc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x034db7a9 _dispatch_mgr_thread + 53

Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0368d7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0368ccb0 mach_msg + 68
2 com.apple.CoreFoundation 0x01fb3599 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x01fb8f7f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x01fb863a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x01fb84ab CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x019e213a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x01a461d8 -[NSThread main] + 45
8 com.apple.Foundation 0x01a4615b NSThread__main + 1396
9 libsystem_c.dylib 0x0354a557 _pthread_start + 344
10 libsystem_c.dylib 0x03534cee thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x036900ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x0354d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x0354ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x03534cca start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x036900ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x0354d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x0354ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x03534cca start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x036900ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x0354d04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x0354ce19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x03534cca start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffd9a4 ebx: 0x1405a160 ecx: 0x004ec280 edx: 0x00109cc0
edi: 0x023162aa esi: 0xbfffd9a8 ebp: 0xbfffda08 esp: 0xbfffd96c
ss: 0x00000023 efl: 0x00010202 eip: 0xfefff000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xfefff000
Logical CPU: 1

Binary Images:
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[Redundant … Removed due to post character limit]

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0xf89e000 - 0xf8abff7 com.apple.HelpData (2.1.4 - 85) <1E180AEF-53FF-3D8B-9513-7FCA1B25A4AB> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0xfa4b000 - 0xfa4bff7 +cl_kernels (???) <43EBE62E-3670-4F59-B657-49D47E68CD70> cl_kernels
0xfbd1000 - 0xfbd5ffb libFontRegistryUI.dylib (100) <10CAC446-A500-3291-A144-7FAFA57D6720> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
0xfc56000 - 0xfc57ff8 ATSHI.dylib (341.1) <7FD74F4D-E42A-30CB-8863-1832BFADFE5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0x105e4000 - 0x10616ff3 com.apple.GeoServices (1.0 - 1) <2E4033FA-18BD-3E73-B00E-CBFEE0ACCB6A> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10628000 - 0x10631fff com.apple.ProtocolBuffer (2 - 104) /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
0x11dc2000 - 0x11dc8ffc libCGXCoreImage.A.dylib (324.6) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x11dcf000 - 0x11dd7ffc libcldcpuengine.dylib (2.1.19) /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x11dde000 - 0x11de0fff libCoreFSCache.dylib (24.4) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib
0x11df7000 - 0x11df7ffd +cl_kernels (???) <328CCE70-E773-4629-911A-350A27437A59> cl_kernels
0x13ffd000 - 0x13ffdff7 +cl_kernels (???) <70A2D73E-B3FA-40CA-A2B1-B1802AA1F423> cl_kernels
0x14100000 - 0x14141ff7 com.apple.ShareKit (1.0 - 119.8) /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
0x14165000 - 0x141c1fff com.apple.corelocation (1.0 - 1239.39) <8159C021-DE49-332F-859E-00D7544EB568> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x1465a000 - 0x14757ff7 com.apple.DiskImagesFramework (10.8 - 344) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x147a8000 - 0x1487efff com.apple.DiscRecording (7.0 - 7000.2.4) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x148d6000 - 0x14918fff libcurl.4.dylib (69.2) <8CC566A0-0B25-37E8-A6EC-30074C3CDB8C> /usr/lib/libcurl.4.dylib
0x14928000 - 0x14968fff com.apple.MediaKit (13 - 659) <37B8C1E3-B67D-3FE6-8A14-7FFD9F31C556> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x14978000 - 0x14a0aff7 unorm8_bgra.dylib (2.1.19) /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra.dylib
0x14a45000 - 0x14ad4ff7 unorm8_rgba.dylib (2.1.19) /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba.dylib
0x14ae8000 - 0x14ae8ffb +cl_kernels (???) cl_kernels
0x1508b000 - 0x150bdffe +com.stuffit.StuffItCM (12.0 - 12.0) /Library/Contextual Menu Items/StuffItCM.plugin/Contents/MacOS/StuffItCM
0x150e0000 - 0x1510bfff com.apple.shortcut (2.2 - 2.2) /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x1518d000 - 0x1518dff7 +cl_kernels (???) cl_kernels
0x15192000 - 0x15193ffd +cl_kernels (???) <1688A12B-77A8-4BF2-AB67-F76342ECB6FA> cl_kernels
0x151cf000 - 0x151d0ff5 +cl_kernels (???) <769E88D0-2337-4897-850D-6A815BE08DF5> cl_kernels
0x15448000 - 0x154f7ffb unorm8_rgbx.dylib (2.1.19) /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgbx.dylib
0x17fbb000 - 0x17febff3 libtidy.A.dylib (15.10) /usr/lib/libtidy.A.dylib
0x1939d000 - 0x193e5feb +com.stuffit.sdk (12.0 - 12.0) /Library/Frameworks/StuffIt.framework/Versions/B/StuffIt
0x1944a000 - 0x194d4071 +com.stuffit.stuffitcore (12.0 - 12.0) <5747CE8C-906A-443A-887D-62A5E5B3BAE3> /Library/Frameworks/StuffItCore.framework/Versions/A/StuffItCore
0x19800000 - 0x19829ff7 com.apple.datadetectors (4.0 - 199.0) <664C00F7-1E59-33F8-9401-DB4784A189B6> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetectors
0x64b00000 - 0x64b06fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x8fe1d000 - 0x8fe4fe57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
0xc0000000 - 0xc002cff3 +com.growl.growlframework (1.3.1 - 1.3.1) /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0xfa100000 - 0xfa166fff com.apple.print.framework.PrintCore (8.1 - 387.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 50
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 556717
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=191.8M resident=151.6M(79%) swapped_out_or_unallocated=40.3M(21%)
Writable regions: Total=111.9M written=10.2M(9%) resident=56.9M(51%) swapped_out=0K(0%) unallocated=55.0M(49%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.1M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 3400K
CG image 224K
CG raster data 64K
CG shared images 224K
CoreAnimation 4K
CoreImage 4K
CoreServices 4768K
MALLOC 39.5M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=243 12K
OpenCL 76K
SQLite page cache 192K
Stack 66.5M
VM_ALLOCATE 16.3M
__DATA 9144K
__IMAGE 528K
__IMPORT 52K
__LINKEDIT 40.1M
__OBJC 3696K
__PAGEZERO 4K
__TEXT 151.8M
__UNICODE 544K
mapped file 75.3M
shared memory 35.5M
=========== =======
TOTAL 479.6M
TOTAL, minus reserved VM space 479.6M

Preferences:
{
FBRecentFonts = (
“Times New Roman”,
“Lucida Grande”,
Verdana,
Cochin,
Courier
);
KBCrashReporterLastCrashReportDate = “1.365571e+09”;
NSNavLastRootDirectory = “~/Documents”;
NSNavLastUserSetHideExtensionButtonState = 0;
NSNavPanelExpandedSizeForOpenMode = “{712, 448}”;
NSNavPanelExpandedSizeForSaveMode = “{712, 574}”;
NSNavPanelExpandedStateForSaveMode = 1;
NSPrintHeaderAndFooter = 1;
NSQuitAlwaysKeepsWindows = 0;
“NSTableView Columns Renal_Evaluations.scriv.snapshotsTableColumns” = (
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04444154 4586>,
132,
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05544954 4c4586>,
100
);
“NSTableView Columns Renal_SM_ReviewNotes-1.scriv.snapshotsTableColumns” = (
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04444154 4586>,
132,
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05544954 4c4586>,
100
);
“NSTableView Columns Renal_SM_ReviewNotes.scriv.snapshotsTableColumns” = (
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04444154 4586>,
132,
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05544954 4c4586>,
100
);
“NSTableView Columns test.scriv.snapshotsTableColumns” = (
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 04444154 4586>,
132,
<040b7374 7265616d 74797065 6481e803 84014084 8484084e 53537472 696e6701 8484084e 534f626a 65637400 8584012b 05544954 4c4586>,
100
);
“NSTableView Hidden Columns Renal_Evaluations.scriv.snapshotsTableColumns” = (
);
“NSTableView Hidden Columns Renal_SM_ReviewNotes-1.scriv.snapshotsTableColumns” = (
);
“NSTableView Hidden Columns Renal_SM_ReviewNotes.scriv.snapshotsTableColumns” = (
);
“NSTableView Hidden Columns test.scriv.snapshotsTableColumns” = (
);
“NSTableView Sort Ordering Renal_Evaluations.scriv.snapshotsTableColumns” = (
);
“NSTableView Sort Ordering Renal_SM_ReviewNotes-1.scriv.snapshotsTableColumns” = (
);
“NSTableView Sort Ordering Renal_SM_ReviewNotes.scriv.snapshotsTableColumns” = (
);
“NSTableView Sort Ordering test.scriv.snapshotsTableColumns” = (
);
“NSWindow Frame Renal_Evaluations.scriv.projectTargetsFrame” = "97 878 300 224 0 0 1440 878 ";
“NSWindow Frame Renal_SM_ReviewNotes-1.scriv.projectTargetsFrame” = "97 672 300 224 0 0 1440 878 ";
“NSWindow Frame Renal_SM_ReviewNotes.scriv.projectTargetsFrame” = "97 672 300 224 0 0 1440 878 ";
“NSWindow Frame test.scriv.projectTargetsFrame” = "97 606 300 224 0 0 1440 878 ";
PMPrintingExpandedStateForPrint2 = 0;
“Renal_Evaluations.scriv.ProjectNotesVisible” = 0;
“Renal_Evaluations.scriv.defaultExportFolder” = “/Users/[username]/Desktop/reneval”;
“Renal_Evaluations.scriv.snapshotsSplitViewFrame” = (
“{{0, 0}, {239, 115}}”,
“{{0, 125}, {239, 280}}”
);
“Renal_SM_ReviewNotes-1.scriv.ProjectNotesVisible” = 0;
“Renal_SM_ReviewNotes-1.scriv.snapshotsSplitViewFrame” = (
“{{0, 0}, {239, 115}}”,
“{{0, 125}, {239, 280}}”
);
“Renal_SM_ReviewNotes.scriv.ProjectNotesVisible” = 0;
“Renal_SM_ReviewNotes.scriv.snapshotsSplitViewFrame” = (
“{{0, 0}, {239, 115}}”,
“{{0, 125}, {239, 280}}”
);
SCRLastOpenDocuments = (
“/Users/[username]/Dropbox/2012-2013_M1_Year_mobile/Renal Module/[Renal unit] Review Notes/Renal_SM_ReviewNotes-1.scriv”
);
SCRLastProjectDirectory = “/Users/[username]/Desktop”;
SCRTemplateSelectionInfo = <62706c69 73743030 d4010203 0405080b 0c542474 6f705824 6f626a65 63747358 24766572 73696f6e 59246172 63686976 6572d106 0754726f 6f748001 a2090a55 246e756c 6c23415b cff8d8c5 55c01200 0186a05f 100f4e53 4b657965 64417263 68697665 72081116 1f283235 3a3c3f45 4e530000 00000000 01010000 00000000 000d0000 00000000 00000000 00000000 0065>;
SCRTrialDate = “2013-03-25 16:38:04 +0000”;
SUEnableAutomaticChecks = 0;
SUHasLaunchedBefore = 1;
SULastCheckTime = “2013-04-10 05:24:49 +0000”;
SUSendProfileInfo = 0;
exportFilesFormat = 0;
exportFilesIgnoresChildren = 0;
exportFilesIncludeMetaData = 1;
exportFilesIncludeNotes = 1;
exportFilesIncludeSnapshots = 1;
exportFilesRemoveComments = 0;
exportFilesUsesDefaultFDXSettings = 0;
“test.scriv.ProjectNotesVisible” = 0;
“test.scriv.snapshotsSplitViewFrame” = (
“{{0, 0}, {239, 115}}”,
“{{0, 125}, {239, 280}}”
);
}

----- Console Messages -----
2013-04-23 12:49:17.036 Scrivener[1964:2407] Address book access is denied for executable at path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
(
0 AddressBook 0x00e8629a __ABIsAccessGranted_block_invoke_0 + 39
1 libdispatch.dylib 0x034d8c82 _dispatch_client_callout + 46
2 libdispatch.dylib 0x034d8bf1 dispatch_once_f + 57
3 libdispatch.dylib 0x034d9831 dispatch_once + 31
4 AddressBook 0x00e861e2 ABIsAccessGranted + 50
5 AddressBook 0x00e860d6 +[ABAddressBook sharedAddressBook] + 35
6 ScrAppKit 0x005d20ad -[SCRUserInformation fullName] + 39
7 Scrivener 0x0000e2cd Scrivener + 53965
8 Scrivener 0x0000f7bb Scrivener + 59323
9 Scrivener 0x00006cce Scrivener + 23758
10 AppKit 0x02311bf8 -[NSDocument _initWithContentsOfURL:ofType:error:] + 168
11 AppKit 0x023118bd -[NSDocument initWithContentsOfURL:ofType:error:] + 308
12 AppKit 0x02761f78 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 383
13 AppKit 0x027613f2 __block_global_12 + 281
14 AppKit 0x02760e68 __block_global_8 + 1077
15 AppKit 0x027600e4 -[NSDocumentController _openDocumentWithContentsOfURL:usingProcedure:] + 555
16 AppKit 0x02760a2b __block_global_7 + 323
17 libdispatch.dylib 0x034dcf8f _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x034d8c82 _dispatch_client_callout + 46
19 libdispatch.dylib 0x034de2e3 _dispatch_main_queue_callback_4CF + 223
20 CoreFoundation 0x01fb91d5 __CFRunLoopRun + 1845
21 CoreFoundation 0x01fb863a CFRunLoopRunSpecific + 378
22 CoreFoundation 0x01fb84ab CFRunLoopRunInMode + 123
23 HIToolbox 0x058e815a RunCurrentEventLoopInMode + 242
24 HIToolbox 0x058e7df5 ReceiveNextEventCommon + 162
25 HIToolbox 0x058e7d44 BlockUntilNextEventMatchingListInMode + 88
26 AppKit 0x02402a3a _DPSNextEvent + 724
27 AppKit 0x0240226c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
28 AppKit 0x023f86cc -[NSApplication run] + 855
29 AppKit 0x0239b6f6 NSApplicationMain + 1053
30 Scrivener 0x00002ed5 Scrivener + 7893
)

IsSyncpRunning: Could not make connection to /tmp/syncp-[username]
Syncplicity is not running
IsSyncpRunning: Could not make connection to /tmp/syncp-[username]
Syncplicity is not running[/code]

kewms · May 31, 2013, 5:39am

I’m very sorry for the lack of response to your note. It somehow slipped past me that you had responded.

In any case, I found this in the crash report you posted:

0xf892000 - 0xf897fff +com.syncplicity.SyncpCMPlugin (SyncpCMPlugin version 0.0.1 - 1.0) /Library/Contextual Menu Items/SyncpCMPlugin.plugin/Contents/MacOS/SyncpCMPlugin

Syncplicity is known to cause problems for Scrivener and other programs as well: I suspect removing it will take care of the problem.

I also noticed quite a few other add-ons on your system. While I didn’t see any other known problems, disabling add-ons is always a good first step when troubleshooting something like this.

I hope this helps, even if belatedly. I apologize again for the delay.

Katherine

soitgoes · May 31, 2013, 7:18pm

Although for some reason the plugin remained on my computer, the Syncplicity application had been uninstalled for a long time.

Are there any other add-ons/applications in particular that you can pinpoint as having conflicts with Scrivener?

kewms · June 1, 2013, 7:00am

Can you confirm that you have now removed the Syncplicity plugin? Are you still experiencing crashes?

It’s not unusual for “zombie” plugins to stay on your system --and continue to cause issues – after the parent application has been removed. If a plugin is present in the crash report, it is (by definition) visible to and capable of affecting the system.

Katherine