Scrivener Freezing on "import image" and export to RTF

Scrivener Scrivener for macOS
1

Hi, I’m writing my dissertation on Scrivener and have had some major problems in the past few weeks.

  1. When a chapter was due, the software simply completely froze when I went to export to rtf. I tried multiple times and it just wouldn’t export. I ended up having to copy and paste 50 pages into a Word document and manually re-insert every footnote.
  2. When I click “import image” to put an image into my document, the program freezes, and I have to force quit. This has already happened twice just today. Please help with these things, thank you!
2

First question that the experts will need is to know is what version of Apple OS and Scrivener are you using? All up to date?

Also: you might want to consider changing your profile name away from your email address. Spammers will get that and start sending you stuff.