Scrivener templates blank

Of any test-- the character formats are coming through fine, but any interior text in my backmatter/front matter is just eliminated. Can templates include pre-existing text and if so, is there any special settings that have to be used, because as is, it really makes templates rather useless.

Bump. I’ve uninstalledand re-installed scrivener, but there’s no change. opening a template simply produces a blank project-- the templates interior structure (folders/text docs) is intact but anything within those pages is blank. I’m running Windows 10, and can anyone give me a hand because this is starting to cost me time which equals out to money.