# Seeking Scrivener support? **URL:** \ **Category:** Scrivener for macOS\ **Tags:** support\ **Created:** [July 10, 2019, 5:47am UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252 "2019-07-10T05:47:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kewms](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/kewms/32/15720_2.png) [@kewms](https://forum.literatureandlatte.com/u/kewms)\ **Post date:** [July 10, 2019, 5:47am UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/1 "2019-07-10T05:47:27Z")
To whom it may concern, from our support page: Important: To ensure you receive our reply, please set your spam filter to “white list” both the “[literatureandlatte.com](http://literatureandlatte.com)” and “[tenderapp.com](http://tenderapp.com)” domains prior to contacting us, and check your spam folder just in case your email client places our replies there. Also ensure you disable any “challenge” auto-responses if necessary, as we are unable to respond to human-verification systems. There’s nothing more frustrating than increasingly irate emails from people who apparently didn’t follow this advice and therefore are not receiving our replies. Katherine ---
**Author:** ![lometogo](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/lometogo/32/16383_2.png) [@lometogo](https://forum.literatureandlatte.com/u/lometogo)\ **Post date:** [July 19, 2019, 1:20pm UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/2 "2019-07-19T13:20:58Z")
Understand your frustration, Katherine. I have an equally frustrating problem. I’ve been a faithful user for several years, but in the last couple weeks, Scrivener started crashing unexpectedly. I have tried the solutions sent by Oliver, with no luck. Is there any way L/L offers live or phone-in support to resolve a problem? The delays and back and forths and inability to resolve issues is killing me. I am willing to pay for REAL live support, either from L/L or someone else. Can you suggest anything to get me back and running again, other than the nearly impossible email solution now offered? thanks ---
**Author:** ![AmberV](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/amberv/32/13021_2.png) [@AmberV](https://forum.literatureandlatte.com/u/AmberV)\ **Post date:** [July 19, 2019, 2:31pm UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/3 "2019-07-19T14:31:08Z")
Although not the answer you’re wishing for, [here it is](https://scrivener.tenderapp.com/help/kb/general/is-telephone-support-available). ---
**Author:** ![lometogo](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/lometogo/32/16383_2.png) [@lometogo](https://forum.literatureandlatte.com/u/lometogo)\ **Post date:** [July 20, 2019, 10:15am UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/4 "2019-07-20T10:15:40Z")
Thanks for that anyway, Amber. I was unaware that I could execute a “do over”, but Oliver told me I could backgrade to 3.1.2. I did, and bingo, no more problems. Something in the upgrade to 3.1.3 made my system crash. ---
**Author:** ![AmberV](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/amberv/32/13021_2.png) [@AmberV](https://forum.literatureandlatte.com/u/AmberV)\ **Post date:** [March 23, 2020, 3:26pm UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/5 "2020-03-23T15:26:07Z")
I’m locking this thread because it is a magnet for posting new questions to, which means we then have to spend time splitting the off-topic question to a new thread by hand. There is [an entire board](https://forum.literatureandlatte.com/c/scrivener/scrivener-for-macos/12) to post your individual query to. 🙂 ---
**Author:** ![AmberV](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/amberv/32/13021_2.png) [@AmberV](https://forum.literatureandlatte.com/u/AmberV)\ **Post date:** [March 31, 2023, 2:12pm UTC](https://forum.literatureandlatte.com/t/seeking-scrivener-support/46252/6 "2023-03-31T14:12:36Z")