Serial number doesn't work

First, english is not my primary langage, so sorry if I made mistakes.

I send an email to expose my problem, but I prefer to ask for help everywhere I can.

I tried scrivener and finally decided to buy it, but after desesperatly trying to go to your eshop (the ling “buy it” with the soft wouldn’t work, I had to search on Firefox directly), I recived the serial number…which doesn’t work ! It said it’s a pirate number, in a black list so it refused to take it.

Even if you tell me to wait for the answer to my mail, thanks for reading !

Please email our support address with questions like this. – Katherine

I already did, thanks.