Serial number not recognised

I am trying to reinstall Scrivener 3 on my new Mac, but the serial number isn’t recognised. What do I do now?

I took this information from the Esellerate site where I bought the program.

Confirm that you are using a Scrivener 3 serial number.

If that’s not the issue, please send a note to our sales team, as they can confirm your purchase information.


Yes, it’s a version 3 serial number. I will send the order info to the sales team. Thanks.


If you are copying and pasting the serial number and registration name, it might be that you are copying hidden characters, such as paragraph returns, which will cause the kind of rejection you are seeing. Typing out the details might be successful.

Slàinte mhòr.