Hi,
I’m working on a big project with lots of documents. When I make a snapshot, the beach ball starts to spin and I have to close Scrivener. I tried everything I found in this forum without avail. I’m at the end of my project and quite depressed. Thank you R.
I changed the automated saving period from 2 to 120 seconds and deleted the literaturelatte.com.list in the library. It is faster but crashes all the time. It also rebuilds the indexes quite long. Maybe it is connected with this, maybe no. God knows
I use snapshots to save different versions of important text. inability to use snapshots is very frustrating. Any suggestions?
What version of Scrivener and with what version of Mac OS?
How big is the project, and how big is (are) the specific document(s) that you’re snapshotting?
What does the crash report say?
Katherine
High Sierra 10.13.6
Scrivener 3.2.2
project 90MB
I snapshot a plain text at the maximum of two pages
technically it does not crash, so there is no crash report, the beach ball just spins forever
when I open Scrivener/the given project it rebuilds the search indexes for two minutes
I cleaned my macbook by Cleanmymac app
thank you
does anybody have the same experience?
My only related experience was using CleanMyMac years ago, which was a total disaster as it removed essential files which it erroneously thought were duplicates! Fortunately, I’d made a bootable backup just before I did it, so I was able to restore everything from that. That said, I would hope CleanMyMac has become more intelligent since then, but I still wouldn’t trust it.
Apart from that, things I know can slow Scrivener down are a high ratio of inspector comments or footnotes to document, particularly in Scrivenings mode.
Have you looked at Documents > Snapshots > Show Snapshot Manager to see if you can prune any of the oldest ones?
Mark
Hi Mark,
I looked at the Snapshot Manager and I have several hundered snapshots. They are really small, usually several paragraphs.
Some of them are empty (I don’t know why). I can erase these, if this might help.
What about the search indexes? Scrivener is indexing them quite often, usually when the Scrivener turns on
I suppose Clean my Mac doesnot have anything to do with this. I used Clean my Mac to be sure the problem is in Scrivener and not outside in OS X
Thank you very much
Robert
Is there a limit on the number of taken snapshots?
I wouldn’t be at all surprised if CleanMyMac had removed the index file like it did to me over other things. If you leave Scrivener alone to let it rebuild the index completely—it is indexing all the words in the project, including the snapshots, I presume—however long that might take, will it still retry to index it all the next time you open it?
I don’t know if there’s an actual limit on snapshots, but I think there has been at least one thread in the past saying that a very large number of snapshots was slowing things down.
Beyond that, I can only wish you luck.
Mark
Several hundred snapshots? Yes, that definitely might cause performance issues.
One thing to try would be to duplicate the project and then purge all or most of the snapshots, and see if that helps.
Katherine
I wouldn’t be at all surprised if CleanMyMac had removed the index file like it did to me over other things. If you leave Scrivener alone to let it rebuild the index completely—it is indexing all the words in the project, including the snapshots, I presume—however long that might take, will it still retry to index it all the next time you open it?
Mark, thanks a lot. Scrivener indexes only when I start him, after I had to shut him forcefully because of the indefinite beach ball spinning
One thing to try would be to duplicate the project and then purge all or most of the snapshots, and see if that helps.
Thank you, Kathrine. There are also blank snapshots. I didn’t take any blank snapshots, as far as I remember.
the problem is connected with the blank snapshots. I cannot delete them
I found out I cannot delete the blank snapshots in the Snapshot Manager, but I can delete them in Binder. Should I delete them in Binder?
Hi. I have a Crash Report. Should I send it somewhere?
Could somebody help?
Deleting blank files certainly won’t hurt. You’ll want to empty the project Trash as well to get rid of them completely.
To open a support ticket, go here:
literatureandlatte.com/contact-us
Katherine
Thank you Cathrine.
I’ve found out that I couldn’t take a snapshot in a completely new project. The beach ball starts to spin immediately after I try to take a snapshot.
So therefore it is obvious that this bug has nothing to do with the number of snapshots in my previous project.
Any idea what’s causing this and what to do?
Hi, Should I reinstall Scrivener? Or what is causing this in a completely new project?