# Spinning wheel stops me using menu

**URL:** <https://forum.literatureandlatte.com/t/spinning-wheel-stops-me-using-menu/92877>\
**Category:** Scrivener for macOS\
**Tags:** support\
**Created:** [October 4, 2020, 10:49pm UTC](https://forum.literatureandlatte.com/t/spinning-wheel-stops-me-using-menu/92877 "2020-10-04T22:49:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sarah](https://forum.literatureandlatte.com/letter_avatar_proxy/v4/letter/s/9de053/32.png) [@sarah](https://forum.literatureandlatte.com/u/sarah)\
**Post date:** [October 4, 2020, 10:49pm UTC](https://forum.literatureandlatte.com/t/spinning-wheel-stops-me-using-menu/92877/1 "2020-10-04T22:49:19Z")

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Hello

I am unable to use my Scrivener recently as the spinning wheel of death pops up each time I go to do anything. This includes using the menu bar, copying text etc. The only way I can close Scrivener is to press Command Q.

Each time I go to do anything a notice pops up saying it cannot connect to my external server but I am not sure how to change that setting. It auto saves to my library and backs up to dropbox.

I have also deleted some images in my files and deleted older backed up versions and cleaned up my desktop.

I am not sure what to do next.

Best wishes

Sarah

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**Author:** ![RobG](https://forum.literatureandlatte.com/user_avatar/forum.literatureandlatte.com/robg/32/417_2.png) [@RobG](https://forum.literatureandlatte.com/u/RobG)\
**Post date:** [October 6, 2020, 10:37am UTC](https://forum.literatureandlatte.com/t/spinning-wheel-stops-me-using-menu/92877/2 "2020-10-06T10:37:58Z")

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It would probably be best to contact [mac.support@literatureandlatte.com](mailto:mac.support@literatureandlatte.com) with full details of your macOS and Scrivener versions, and details of the problem. Include details of where on your hard drive the projects are stored - i.e. iCloud Driver or Dropbox etc. You’ll get a reply quickly and we can talk you through some trouble-shooting steps.

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**Author:** ![sarah](https://forum.literatureandlatte.com/letter_avatar_proxy/v4/letter/s/9de053/32.png) [@sarah](https://forum.literatureandlatte.com/u/sarah)\
**Post date:** [October 8, 2020, 1:03pm UTC](https://forum.literatureandlatte.com/t/spinning-wheel-stops-me-using-menu/92877/3 "2020-10-08T13:03:24Z")

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Thanks Rob, I have just sent an email to the Mac support so hopefully they will be able to point me in the right direction.