trial version of Scrivener is beeping and not working

Hi My friend has downloaded a trial version of scrivener. When she opens it everything is greyed out and it is giving an error sound. She is unable to click on anything and get it to work - not even the buy button! We have tried to shut it down and reinstall, but it will only let her hide it, not shut down, so it won’t reinstall. Any suggestions welcome!


and we have managed to get it to install properly now - it’s fixed! thank you